About this role
About the Role ICON is seeking a Senior Site Partner to act as a strategic liaison between ICON and investigator sites, strengthening relationships and supporting study performance. This home-based role in Australia (with potential coverage for New Zealand) involves championing site needs internally while helping sites navigate ICON processes and studies across their portfolio. What You'll Do
- Building and maintaining strong, long-term relationships with key investigator sites, acting as their primary ICON point of contact.
- Supporting sites across multiple studies by facilitating communication, addressing operational challenges, and escalating issues as needed.
- Collaborating with clinical operations, feasibility, and project teams to align site capabilities with study opportunities.
- Gathering and sharing site feedback and insights to inform protocol design, feasibility assumptions, and process improvements.
- Monitoring performance metrics for partnered sites, including start-up timelines, recruitment, and quality, and driving improvement actions.
- Contributing to site engagement strategies, tools, and best practices to enhance the overall site experience. What We're Looking For
- Bachelor’s degree in life sciences, healthcare, or a related field, or equivalent clinical research experience.
- Minimum 2+ years of SSU experience within CRO/Pharma.
- Substantial experience in clinical research with strong exposure to site management, site partnerships, or site-facing roles.
- Excellent relationship-building and stakeholder management skills, with credibility among investigators and site staff.
- Good understanding of clinical trial operations, site processes, and key drivers of recruitment and quality.
- Strong communication and problem-solving skills, with a proactive, solutions-oriented mindset.
- Ability to manage multiple sites and studies in a matrixed environment while maintaining a high level of service and responsiveness. Compensation & Benefits
- ICON offers a range of benefits designed to be competitive within each country and focused on well-being and work-life balance, including:
- Various annual leave entitlements
- Health insurance offerings to suit you and your family’s needs
- Competitive retirement planning offerings
- Global Employee Assistance Programme, LifeWorks, offering 24-hour access to a global network of over 80,000 independent specialized professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidized travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
ICON is committed to providing an inclusive and accessible environment for all candidates.