About this role
Job title: Senior ServiceNow Workflow Consultant(ID: 4087)
As a Senior ServiceNow Workflow Consultant, you will:
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Leverage ServiceNow expertise and business domain knowledge to design efficient workflows aligned with customer journeys and business objectives.
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Analyze customer requirements and translate them into effective ServiceNow workflow solutions using platform capabilities and industry best practices.
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Develop user stories, acceptance criteria, testing strategies, and knowledge transfer documentation to support consistent and high-quality delivery.
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Guide customers in creating, reviewing, and approving user stories, acceptance criteria, and testing strategies.
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Collaborate with product teams to share insights, recommend improvements, and promote workflow best practices.
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Resolve complex issues and escalations raised by junior team members, taking ownership of functional delivery.
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Coach and mentor Associate Business Process Consultants, supporting their professional development and performance.
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Maintain relevant ServiceNow skills and certifications aligned with assigned workflows.
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Leverage AI-powered tools and capabilities to streamline workflows, support decision-making, improve problem-solving, and identify opportunities for process optimization.
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Support customer engagements by explaining relevant AI capabilities, ethical considerations, and practical applications.
What You Bring to the Table
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6–8 years of overall professional experience, with at least 5 years of experience in a professional services organization or equivalent education and experience.
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Strong knowledge of ServiceNow platform capabilities and workflow design.
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Experience designing and optimizing business workflows based on customer requirements and business processes.
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Experience preparing user stories, acceptance criteria, testing strategies, and knowledge transfer documents.
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Relevant ServiceNow certifications aligned with the specific workflow domain.
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Experience handling complex functional issues, troubleshooting escalations, and driving resolution.
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Experience coaching junior consultants and supporting business process consulting teams.
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Understanding of AI concepts, AI-powered tools, responsible AI practices, and their application in business workflows.
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Experience collaborating with customers, product teams, and cross-functional stakeholders.
You should possess the ability to:
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Independently manage customer engagements and drive workflow design activities from requirements gathering through delivery.
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Understand customer journeys and translate business needs into practical, value-driven ServiceNow solutions.
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Lead functional discussions and guide customers in documenting, validating, and approving requirements.
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Analyze complex problems, identify root causes, and implement effective solutions.
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Handle escalations professionally and provide guidance to junior team members.
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Coach and mentor Associate Business Process Consultants while promoting collaboration and knowledge sharing.
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Identify opportunities for workflow automation, continuous improvement, and AI integration.
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Communicate technical and functional concepts clearly to customers and internal stakeholders.
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Work collaboratively while taking ownership of assigned projects and deliverables.
What We Bring to the Table
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An opportunity to work on customer-focused ServiceNow workflow design and optimization initiatives.
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Exposure to enterprise business processes, workflow automation, and AI-enabled process improvement.
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Opportunities to collaborate with product teams, customers, and cross-functional professionals.
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Opportunities to demonstrate functional leadership, mentor junior consultants, and contribute to continuous improvement.
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A professional environment focused on customer success, innovation, and delivery excellence.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.