About this role
About the Role Senior ServiceNow Engineer to design, develop, and implement ServiceNow solutions that support our enterprise service management strategy. You will work closely with stakeholders across IT and business units and report into the Head of Enterprise Enablement & Automation. What You'll Do
- Lead design, development, and implementation of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules.
- Gather requirements, translate business needs into technical solutions, and manage stakeholder expectations.
- Manage ServiceNow upgrade projects, platform migrations, and integrations with third-party systems; ensure ITIL processes align with ServiceNow capabilities.
- Collaborate cross-functionally with HR, IT, Finance, and Retail Operations to streamline processes and automate initiatives.
- Build and maintain custom apps/widgets, scripting (Script Includes, Business Rules, Client Scripts, UI Policies), data model design, CMDB and Discovery, Integrations with IntegrationHub and MID Server; leverage Flow Designer and UI Builder.
- Ensure governance of update sets, system upgrades, and security best practices (ACLs, RBAC); work in Agile/Scrum environments. What We're Looking For
- Minimum 6 years of hands-on experience with ServiceNow development and administration.
- Proven track record delivering complex ServiceNow implementations across ITSM, ITOM, HRSD, etc.; experience with upgrades, migrations, and third-party integrations.
- Strong ITIL understanding and ability to translate business needs into technical solutions; stakeholder management; Agile/Scrum experience.
- Technical skills: Java/JavaScript, HTML, CSS; REST/SOAP APIs; ServiceNow Studio, Flow Designer, UI Builder, Custom Apps/Widgets, Script Includes, Business Rules, Client Scripts, UI Policies.
- Deep knowledge of ServiceNow data model, CMDB design, Discovery; Experience with IntegrationHub, MID Server.
- Familiarity with Performance/Platform Analytics, Reporting, Dashboards; security best practices (ACLs, RBAC); update sets and release management.
- ServiceNow certifications (Certified System Administrator, Certified Application Developer, Certified Implementation Specialist) are highly desirable.
- Excellent communication and stakeholder management; analytical mindset; ability to thrive in fast-paced, multi-priority environment; customer service focus; problem-solving; adaptability. Nice to Have
- ServiceNow certifications such as Certified System Administrator, Certified Application Developer, or Certified Implementation Specialist are highly desirable. Compensation & Benefits
- Competitive salary and benefits.
- Free pair of Dr. Martens shoes.
- 65% off all Dr. Martens products.
- Buy As You Earn program.