Senior Service Engineer

Senior Service Engineer

locations Tainan City

time type Full time

posted on Posted Today

job requisition id JR_1051819

Main Task

• Work and perform in compliance with company’s regulation and request.
• Perform Technical Field Service activities
• Installation and commissioning of equipment
• Troubleshooting, repair, and maintenance
• Escalation support
• User Training / Customer Training
• Providing sales support
• All necessary reporting per company policy
• Demonstrate service skills and knowledge with high customer orientation
• Report to Service Manager / Factory on any product issues experienced such as standards of production, quality and safety of the product range
• Provides documents for activities performed utilizing the required format, such as service report, technical report, and etc.
• Develop and maintain relationship with customers to achieve the highest possible levels of customer satisfaction.
• Respond to satisfaction surveys, working to resolve customer care issues.
• Provide timely response to all requests from both internal and external customers.
• Perform necessary administrative paperwork in complete and accurate manner.
• Solutions oriented with ability to work independently in a high pressure, fast paced and innovative environment.
• Provide timely feedback of product quality issues, as well as marketing information to the company.
• Maintain company-issued test equipment and support tools.
• Perform other related duties and responsibilities as assigned

Education

• College or above degree in industry technology relevant. Major in mechanical and electrical is preferred.
• TOEIC Listening & Reading score > 550

Experience

• 3 years of relevant working experience, including but not limited to installing, troubleshooting industrial electronics, machines or computer systems

• Semi-conductor equipment work experience is preferred.

• Previous mask repair machine installation and troubleshooting experience is a plus.

• Familiar with E-beam system is a plus

• Excellent communication and customer service aptitude is required.

• Other skills

• Microsoft operating system knowledge is required

• Being self-motivated in learning, able to think independently, and a good team player.

• Good written and spoken English

• Willingness to travel domestic and internationally.

• Liaison work involving spare parts ordering, shipment, installation and after sales service which interact be-tween sales, logistics, customers and application specialists etc.

• Your ZEISS Recruiting Team

• About us

• Step out of your comfort zone, excel and redefine the limits of what is possible. That’s just what our employees are doing every single day – in order to set the pace through our innovations and enable outstanding achievements. After all, behind every successful company are many great fascinating people.

• In a spacious modern setting full of opportunities for further development, ZEISS employees work in a place where expert knowledge and team spirit reign supreme. All of this is supported by a special ownership structure and the long-term goal of the Carl Zeiss Foundation: to bring science and society into the future together.

• Join us today. Inspire people tomorrow.

• Diversity is a part of ZEISS. We look forward to receiving your application regardless of gender, nationality, ethnic and social origin, religion, philosophy of life, disability, age, sexual orientation or identity.

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