Senior Service Desk Analyst
About this role
Senior Service Desk Analyst
Our Vacancy
Senior Service Desk Analyst – Help Deliver Outstanding IT Support
Are you an experienced Service Desk professional looking to take the next step in your IT career? As a Senior Service Desk Analyst, you'll play a key role in delivering excellent technical support across Peabody, acting as an escalation point for the Service Desk team while supporting the Service Desk Team Leader to drive performance, service excellence and continuous improvement.
Working closely with colleagues across IT, you'll help ensure incidents and service requests are resolved efficiently, customers receive a high-quality service and IT processes are consistently followed.
What you'll be doing
- Provide senior-level first-line support and act as an escalation point for Service Desk Analysts.
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