About this role
Senior Service Delivery Consultant
WHAT MAKES US, USJoin some of the most innovative thinkers in FinTech as we lead the evolution of financial technology. If you are an innovative, curious, collaborative person who embraces challenges and wants to grow, learn and pursue outcomes with our prestigious financial clients, say Hello to SimCorp! At its foundation, SimCorp is guided by our values — caring, customer success-driven, collaborative, curious, and courageous. Our people-cantered organization focuses on skills development, relationship building, and client success. We take pride in cultivating an environment where all team members can grow, feel heard, valued, and empowered.
Why this is important to usYou will be part of our highly successful Global First Line Support team called Unified Service Desk. You will collaborate with team members in Unified Service Desk, along with Global Support and Service Delivery Consultants and Developers from other departments, to handle the daily work of supporting our clients. Our responsibility is to deliver high-quality support and services to over 200 SimCorp clients world-wide for their SimCorp Dimension® platform and to provide Operational Services for SimCorp clients with hosted solutions. The team is accountable for meeting required service levels for customer issues, delivery times and customer satisfaction.
What you will be responsible forYou will be the first point of contact for our clients seeking support in their daily operations, playing a key role in delivering high-quality service and integrating AI-driven solutions into support workflows.Be the “face of SimCorp Support” for our clients. Contact is mainly made via our support emails and portal.Provide basic technical support for SimCorp products and services, including SimCorp Dimension.Assist in resolving client inquiries, ensuring timely and accurate responses.Set up remote connections to clients thereby enabling consultants and developers to troubleshoot enquiries regarding the standard functionality of SimCorp Dimension®Apply existing solutions to client requests when possible (on less complex enquiries), leveraging AI-assisted knowledge bases for faster resolution.Communicate and articulate replies and resolutions to clients in a professional manner, ensuring clarity and confidence in both technical and AI-enabled solutionsHand over enquiries to consultants and developers in the next level support for analysis and delivery of a solutionCollaborate with Service Delivery Consultants to ensure seamless processes and assistance, including AI-enhanced monitoring and reporting.Provide operational support for running SimCorp Dimension® (technical support), while contributing to AI development initiatives that improve automation, predictive analysis, and client experience.
What we ValueDegree in IT