About this role
Job title: Senior Salesforce Engineer
About the Role We are seeking a Senior Salesforce Engineer at Merkle, a dentsu company, to lead the design, customization, and optimization of our CRM platform, aligning with strategic objectives and delivering scalable, data-driven customer experiences.
What You'll Do
- Lead the design and development of complex digital solutions in the CRM Domain
- Lead the development of complex software solutions and provide technical guidance to junior engineers
- Ensure architectural integrity and consistency across the software development lifecycle
- Develop and maintain software architecture documentation
- Participate in project planning and estimation
- Drive continuous improvement within the development team
- Act as SME for pitches and client work
- Contribute to the vision and strategy of the CRM Platforms
- Implement and maintain CRM solutions across Salesforce, HubSpot, and Microsoft Dynamics (backend and frontend)
- Solve complex issues and troubleshoot
- Work in Agile or Scrum environments; participate in CI/CD and version control (GitHub, GitLab, Bitbucket, Jenkins)
- Query databases for customer data extraction and reporting
- Collaborate with cross-functional teams
What We're Looking For
- Excellent knowledge of CRM systems e.g. Salesforce, HubSpot, Microsoft Dynamics (Backend and Frontend)
- Ability to implement efficient, scalable, and maintainable CRM solutions
- Strong problem-solving and debugging skills
- Experience leading and managing project development in Agile or Scrum
- Proficiency with CI/CD and version control tools (GitHub, GitLab, Bitbucket, Jenkins)
- Ability to work independently and as part of a team; guide junior members
- Databases: ability to query databases for data extraction and reporting
- Scripting & Automation: strong programming skills in APEX, C#, .NET
- API Integration: REST/SOAP APIs for CRM integrations
- Data Analysis & Reporting: Excel, Power BI, Tableau
- Customer Data Management: data segmentation, lifecycle, personalization
- Troubleshooting & Debugging: diagnose CRM-related issues
- Team player with organizational skills and transparency
Compensation & Benefits
- Well-balanced reward package: competitive salaries, volunteer days, wellness days, modern offices, multicultural environment
- Hybrid work model: flexible hours and in-office presence (1 day per week / 4 days per month)
- Global reach with local expertise; inclusive culture; opportunities across dentsu network
- Growth opportunities through training and mentorship; exposure to next-generation technologies