About this role
About the Role We are seeking (Senior) Salesforce Consultants to join Merkle’s Talent Community. Design and implement Salesforce Service Cloud and Data Cloud solutions tailored to client goals, lead workshops, advise on CRM strategy and data architecture, and support multi-cloud Salesforce projects. This role is onsite in Geneva with potential opportunities in Lausanne and is intended for long-term consideration for future openings. What You'll Do
- Designing and implementing Salesforce Service Cloud and Data Cloud solutions tailored to client goals
- Leading workshops and discovery sessions to understand business needs and translate them into user stories and solution designs
- Advising clients on CRM strategy, data architecture, and process optimisation
- Supporting multi-cloud Salesforce projects and ensuring alignment between business and technology
- Collaborating with development, UX/design, and content teams (onsite and/or offshore)
- Preparing and presenting solution proposals, demos, and documentation
- Mentoring junior consultants and contributing to internal knowledge sharing
- Promoting reusability and scalability of solution components across engagements
- Staying current with Salesforce product releases and industry trends
- Supporting change management and adoption strategies for client teams What We're Looking For
- Proven experience with Salesforce Service Cloud and Data Cloud implementations
- Salesforce certifications are a strong plus (e.g. Service Cloud Consultant, Data Cloud, Administrator, Platform App Builder)
- Experience in client-facing roles with excellent communication and presentation skills
- Familiarity with agile delivery methodologies and project management tools
- Fluency in French and English
- Experience working in international and cross-functional teams is a plus
- Onsite presence in Geneva is required Nice to Have
- Experience working onsite in Geneva is a plus
- Additional Salesforce product knowledge or industry certifications Compensation & Benefits
- 25 days of holidays
- 2 volunteer days for charitable activities
- Mental Health: 3 extra wellness days on top of vacation, Mental Health First Aider, and Employee Assistance program
- 40-hour work week with overtime compensation
- Flexible working hours model (flextime)
- Independent home office management
- State-of-the-art, creative office space with ergonomic workstations
- Pet-friendly offices
- Full access to Dentsu Academy, on-site learning sessions, online language courses
- Learning Allowance: 40 additional hours per year for personal and professional development
- Corporate benefits platform
- Team events: company parties, monthly breakfasts, aperos