Senior Salesforce Business Analyst

Senior Salesforce Business Analyst

Job Description

Source role: Salesforce BA Senior

Work location: To be confirmed

Role summary

Lead discovery and analysis for a Salesforce workstream. Partner with business and technical stakeholders to map current and future processes, define and prioritize requirements, write testable user stories and acceptance criteria, support solution validation, and coordinate UAT through sign-off.

Experience

• Typically 6+ years of business analysis experience, including 3+ years on Salesforce programs.

Key responsibilities

• Lead discovery workshops and stakeholder interviews to define business outcomes and scope.

• Document current- and future-state processes, business requirements, user stories and acceptance criteria.

• Partner with architects, developers and administrators to shape practical Salesforce solutions.

• Configure or support Salesforce Flow, reports and dashboards where appropriate.

• Plan and coordinate UAT, triage feedback and drive requirements through sign-off.

• Maintain traceability, risks, dependencies and decisions throughout the Agile delivery lifecycle.

• Mentor junior analysts and promote consistent analysis standards.

• Core Skills required

• The role requires expertise in requirements gathering, process mapping, user stories and acceptance criteria, together with Salesforce clouds, Flow, reports, dashboards, UAT and Agile delivery.

• Must Have Skills

• Demonstrated senior-level experience in Salesforce business analysis, including requirements elicitation, documentation and process mapping.

• Ability to translate business needs into clear user stories and testable acceptance criteria, supported by effective stakeholder facilitation.

• Strong understanding of Salesforce clouds and platform capabilities, including Flow, reports and dashboards.

• Experience planning and executing UAT and supporting delivery in an Agile environment.

• Proficiency in Figma to support business analysis and collaboration.

• Nice to Have Skills

• Salesforce Business Analyst certification or Sales Cloud or Service Cloud consultant certification is preferred.

• Experience with backlog management tools, data analysis and basic SOQL would be advantageous.

• Exposure to change management and release-readiness activities is desirable.

• Standard competencies

• Clear written and verbal communication with business and technical stakeholders.

• Ownership, collaboration and structured problem solving in an Agile environment.

• Commitment to secure development, documentation, quality and continuous improvement.

• Key deliverables

• Completed work products that meet agreed acceptance criteria and delivery standards.

• Accurate technical/functional documentation and traceable delivery evidence.

• Timely status, risk and dependency communication to the delivery lead.

• Here at Atos, diversity and inclusion are embedded in our DNA. Read more about our commitment to a fair work environment for all.

• Atos is a recognized leader in its industry across Environment, Social and Governance (ESG) criteria. Find out more on our CSR commitment.

• Choose your future. Choose Atos.

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