About this role
Senior Sales Manager – ServiceNow Service Sales
- Posted: Sep 25, 2026
- Deadline: Nov 25, 2026
- Job Type Full Time , Remote
- Qualification BA/BSc/HND
- Experience 5 years
- Location Nairobi
- Job Field Sales and Business Development
Job description
Revenue Generation & Business Development
- Drive Service Sales Growth: Own and execute the end-to-end sales lifecycle for high-value ServiceNow services, including platform implementations, ITSM, ITOM, ITAM, CSM, and custom digital workflow solutions.
- Enterprise Deal Closing: Lead discovery, solution shaping, value alignment, and contract negotiations to close complex, multi-stakeholder enterprise B2B service deals.
- Pipeline Management: Build, qualify, and manage a healthy pipeline of enterprise opportunities across new-logo acquisitions and account expansions.
Strategic Account & Go-To-Market Management
- Territory & Account Planning: Formulate and implement target account mapping strategies across the German corporate market.
- C-Suite Engagement: Establish, cultivate, and maintain long-term executive relationships with Chief Information Officers (CIOs), Chief Technology Officers (CTOs), and IT Directors.
- Partner Co-Selling: Collaborate with ServiceNow field teams, alliance partners, and internal solution architects to execute joint go-to-market initiatives.
Sales Operations & Forecasting
- Sales Forecasting: Maintain rigorous CRM hygiene, accurate quarterly/annual revenue forecasting, and clear deal progression metrics.
- Cross-Functional Leadership: Coordinate with presales consultants, delivery leaders, legal, and operational teams to structure competitive service proposals and statements of work (SOW).
Requirements
- Experience: 5+ years of proven, verifiable track record in enterprise IT service sales, with specific, hands-on experience selling ServiceNow platform solutions and managed services.
- Language Proficiency: C2 German level is mandatory (Native/Fluent level written and spoken capability for C-level negotiation, contract execution, and technical discussions in Germany). Professional working proficiency in English is required.
- Sales Track Record: Demonstrated history of consistently meeting or exceeding revenue quotas in high-value B2B IT environments.
- Ecosystem Expertise: Solid understanding of ServiceNow products (IT Service Management, IT Operations Management, Customer Service Management, HR Service Delivery) and digital transformation paradigms.
- Remote Work Capability: Proven ability to operate autonomously in a 100% remote working setup while managing client engagements in Germany.