About this role
BACKGROUND INFORMATION
Seamfix Limited is on a quest to, within the next 9 years (in line with our 10-year strategic objectives), deliver value to 1 billion end customers, empower 10 thousand businesses, and build 1 thousand leaders.
In Seamfix, we are extremely aware that there are endless possibilities if we can be one united people who speak the same creative language, create with the same image or picture of success, and work towards the same end goal hence, we are looking for one who is a team player, who will resonate deeply with our vision, speaks the same creative language and desires same or even bigger impact.
We help organizations acquire and service a lot of customers digitally by seamlessly automating their onboarding and service delivery processes so that they can be more productive, make their customers happy, and boost their revenues. Our identity and essence are solving problems in a very seamless manner in line with our name; Seamfix is coined from Seamless fixing of problems.
RESPONSIBILITIES
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Manage, coordinate, and oversee day-to-day client engagements, ensuring timely resolution of operational issues.
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Engage client stakeholders regularly to ensure satisfaction and maximize value delivery.
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Proactively manage stakeholder expectations by identifying needs early and preventing unnecessary escalations.
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Establish, develop, and maintain strong business relationships with clients and partners across the Francophone region.
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Analyze client business requirements and communicate them clearly to internal teams to support effective solution delivery and account growth.
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Coordinate client deliverables in alignment with commercial agreements and partnership commitments.
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Secure sign-offs for completed deliverables and support invoicing processes.
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Grow revenue from existing accounts while actively identifying and pursuing new sales opportunities.
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Develop and manage strategic partnerships to expand business presence within Francophone markets.
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Liaise with internal stakeholders and communicate relevant updates and feedback to client stakeholders.
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Drive achievement of assigned revenue and account growth targets.
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Perform any other duties as assigned by the Line Manager.
PII DATA PROCESSOR RESPONSIBILITIES
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Design, create, and implement IT processes and systems that would enable the data controller to gather personal data.
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Use tools and strategies to gather personal data.
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Implement security measures that would safeguard personal data.
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Store personal data gathered by the data controller.
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Transfer PII data from the data controller to another organization and vice versa.
REQUIREMENTS
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Bachelor’s or Master’s Degree in Computer Science or a related field.
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Over 5 years of experience in Sales, Account Management, or Partnerships roles.
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Strong knowledge of sales processes, account growth strategies, and partnership management.
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Commitment to continuous professional development through workshops, seminars, and conferences.
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Demonstrated ability to communicate, present, and influence effectively at all levels of an organization.
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Strong verbal and written communication skills in both English and French (mandatory).
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Solid understanding of technology trends and market dynamics, particularly in cash management or enterprise solutions.
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Strong negotiation skills with the ability to confidently discuss pricing, value propositions, and commercial trade-offs.
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Good understanding of competitive products, services, and market positioning.
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Ability to make decisions in complex or ambiguous situations.
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Experience handling sales or account engagements within telecom or related industries is an advantage.
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Willingness to travel across Francophone markets as required.
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ESSENTIAL SKILLS
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Excellent analytical skills
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Strong business and commercial acumen
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Self-driven, decisive, and energetic work approach
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Strong documentation and reporting skills
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Excellence-driven mindset
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Strong ownership mentality
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High level of integrity