About this role
At Zendesk, we’re revolutionizing what’s possible in Customer Experience (CX) and Employee Services (ES). Our rapid innovation and Agentic AI leadership have earned the trust of thousands of forward-thinking businesses.
We are seeking a Senior Sales Engineer to sit at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation. This is not a traditional generalist presales role. This is a role built for highly technical builders who are deeply curious about how autonomous agents, security, analytics, and deep integrations fundamentally transform how enterprise work gets done. You will own the technical strategy for our global customer engagements, acting as a strategic advisor to both the C-suite and engineering leadership.
Why This Role? Why Now?
Drive the AI Revolution: Step into an elite presales environment where you will directly architect the deployment of modern Agentic AI workflows and Large Language Models (LLMs) for top global enterprises.
Strategic Scope: Evolve your career by expanding your enterprise influence by presenting technical value narratives directly to economic buyers and C-level stakeholders.
Innovative Culture: Work within an ecosystem designed to optimize human potential through advanced digital tools, where continuous learning, curiosity, and experimentation are hardwired into our daily performance.
Who We're Looking For
We are looking for a highly technical Individual Contributor who operates with considerable judgment and initiative. You understand the complex operational and financial implications of architecture choices and can confidently design customized enterprise-grade solutions. You have a passion for clean system configurations, combined with a sharp commercial mindset that links technical capabilities directly to business metrics, ROI, and organizational transformation.
What You'll Be Doing
Architect Agentic AI & Integration Workflows: Design, build, and operationalize advanced, agentic AI-driven customer workflows leveraging Large Language Models (LLMs), deep prompt engineering, and modern automation frameworks.
Lead Technical Architecture Discovery: Conduct rigorous, deep-dive technical discovery and AI readiness assessments. Translate complex system requirements into scalable pilots and proofs-of-concept (POCs) and enterprise-grade pilots that demonstrate clear business value.
Build Scalable Accelerators: Proactively develop production-ready, reusable technical accelerators, middleware templates, and open-source-ali