Senior Sales Engineer

About the Role Senior Sales Engineer based in Tokyo sits at the intersection of enterprise software strategy, hands-on systems architecture, and advanced AI automation. This high-visibility role acts as a trusted advisor to both the C-suite and engineering leadership, owning technical strategy for Zendesk engagements across Japan. What You'll Do

• Architect Agentic AI & Integration Workflows: Design, build, and operationalize advanced, agentic AI-driven customer workflows leveraging Large Language Models (LLMs), prompt engineering, and modern automation frameworks.
• Lead Technical Architecture Discovery: Conduct deep-dive technical discovery and AI readiness assessments, translating requirements into scalable pilots and POCs that demonstrate business value.
• Build Scalable Accelerators: Develop production-ready, reusable technical accelerators, middleware templates, and API components that allow regional teams and System Integrators (SIs) to deploy Zendesk solutions at scale.
• Own the Technical Sales Lifecycle: Serve as the technical authority from qualification through execution, architecting secure, scalable topologies leveraging Zendesk APIs, webhook frameworks, and leading cloud platforms (AWS, Azure, GCP).
• Bridge Product & Field Strategy: Partner with Product Management and Engineering to gather field feedback and help shape the roadmap for Zendesk's AI and platform ecosystem. What We're Looking For
• Customer Obsessed: A customer-first mindset with a passion for delighting users by delivering impactful CX solutions.
• A Builder First: A passion for code, deep system configurations, and building the future of enterprise software.
• Strategically Minded: Ability to tie advanced technical mechanisms directly to strategic business metrics, ROI, and organizational transformation.
• Resilient & Collaborative: Thrive in high-stakes environments, working cross-functionally across complex international teams to drive a unified go-to-market strategy.
• Basic Qualifications:
• Bachelor’s degree in a related highly quantitative technical discipline.
• 6+ years of hands-on experience in technical presales, solution engineering, or a system architect/developer role within enterprise SaaS or complex software environments.
• Deep technical fluency with modern web and scripting technologies (e.g., Python, Node.js, JavaScript), REST/SOAP APIs, middleware frameworks, and cloud ecosystem architectures.
• Strong foundational knowledge of AI technologies, including Large Language Models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and autonomous agent deployment.
• Solid understanding of enterprise infrastructure, contact center tech stacks (CCaaS, telephony, workforce management), or modern IT Service Management (ITSM) systems.
• Ability to travel internationally and domestically between 30% and 50% of the time to lead critical on-site customer architecture sessions.
• Preferred Qualifications:
• Active engagement in the technical or developer community (e.g., open-source contributions, technical blogging, or community mentorship).
• Proven track record of designing reusable implementation guides, integration playbooks, or localization toolkits for global delivery partners and systems integrators.
• Experience flattening complex technical narratives into high-impact presentations tailored for executive, economic buyers and C-level stakeholders.
• Professional proficiency in both Japanese and English to effectively lead technical discovery sessions within the regional market. Nice to Have
• Active engagement in the technical or developer community (open-source contributions, blogging, mentorship).
• Proven track record designing implementation guides, integration playbooks, or localization toolkits for global partners and SIs.
• Experience translating complex tech into high-impact executive presentations.