Senior Sales Associate

Senior Sales Associate

Job Type Full Time Qualification BA/BSc/HND Experience 5 years Location Lagos Job Field Sales and Business Development

Job Summary

We are seeking a results-driven and experienced Senior Sales Associate to join our retail team. The ideal candidate will have a strong background in retail sales (preferably in furniture or lifestyle/home categories), a passion for customer satisfaction, and proven leadership capabilities. This role will oversee the performance of the sales team, ensuring that both in-store and online targets are consistently met, and act as the right hand to the Head of Retail in driving store performance and sales strategy.

Key Responsibilities

• Supervise and guide the sales team, ensuring all members meet or exceed their individual and team targets.

• Lead by example by engaging clients, closing sales, and managing customer relationships.

• Track and report sales performance, team activity, and store trends to the Head of Retail.

• Maintain a strong understanding of the product offerings to provide expert guidance to customers and staff.

• Ensure that all product listings are correctly uploaded, described, and updated on the ecommerce platform, coordinating with internal teams to maintain accuracy.

• Resolve customer issues efficiently and professionally, providing quick, practical solutions.

• Provide ongoing support and training to sales team members, fostering a culture of high performance and service excellence.

• Assist in merchandising and showroom layout to optimize sales opportunities.

• Use Microsoft Office tools (Excel, Word, PowerPoint) to prepare reports, team schedules, and sales tracking.

• Work closely with marketing and inventory teams to align promotions, stock availability, and customer engagement strategies.

• Building new client lists and identifying retail opportunities.

• Requirements & Qualifications

• Bachelor’s degree in business, Sales, Marketing, or related field.

• Minimum of 5 years of retail sales experience, with at least 2 years in a supervisory or senior sales role.

• Experience in a furniture or interior design company is highly desirable.

• Proven ability to sell effectively and meet targets consistently.

• Strong people management skills, with the ability to motivate and guide a team.

• Excellent communication, negotiation, and problem-solving abilities.

• Proficient in Microsoft Office Suite, especially Excel and PowerPoint.

• Familiarity with e-commerce platforms and product content management is an added advantage.

• Strong organizational skills and attention to detail.

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