About this role
About the Role Join Dr. Martens Hamburg store as a Senior Sales Assistant / Team Leader (m/w/d) with full responsibility in the absence of the store manager. You will drive outstanding customer experiences, help customers feel welcome and understood, and support daily store operations and team development. What You'll Do
- Provide an exceptional customer experience and ensure customers feel welcome and understood
- Reach and exceed sales targets through active selling and professional advisory
- Take responsibility for daily store tasks: goods receiving, stock maintenance, cash handling, inventory, and visual merchandising
- Support the implementation of safety and health policies in-store
- Temporarily assume leadership in the absence of the store management (opening/closing, day-to-day operations)
- Handle complex customer concerns independently and with a solutions-oriented approach
- Assist the leadership team with onboarding, motivation, and coaching of new team members
- Pitch in wherever needed to support team spirit What We're Looking For
- Experience in a comparable role with key holder responsibilities, ideally in fashion or lifestyle retail
- Strong sense for first-class customer service and enthusiasm for engaging people with our products
- Goal-oriented with a strong sales and service mindset
- Basic understanding of team leadership and ability to motivate others
- Professional, confident, and authentic; you remain true to yourself Compensation & Benefits
- Inspiring environment with real brand culture
- A strong, diverse team with genuine passion for Dr. Martens
- Fair pay and attractive employee discounts (65% on shoes / 50% on accessories)
- Welcome pair of Docs at the start
- Development opportunities within the brand
- Access to Corporate Benefits, EAP, and mental health support