Senior Representative, Consumer Banking Deposits

Senior Representative, Consumer Banking Deposits

Important Application and

Location

Details: Onsite Training: You may be asked to come onsite for multiple days of in-person training. Specific details will be provided if you successfully complete the hiring process.

Location: This is a work-from-home role; however, to be considered for this role you MUST live within 60 minutes or 60 miles of Charlotte, NC.

Role Summary/Purpose: As a Senior Representative, Consumer Banking Deposits you will be trained to handle inbound calls from our customers regarding all facets of their deposit accounts. In addition to answering questions regarding current accounts, you will be looking to offer new products to the customer. This role will be the first point of contact for customer calls and drive a concentrated focus on acquiring new accounts and customers by explaining our products and value proposition. This role is an exciting and challenging opportunity for individuals who want to be a part of a growing business.

Benefits: Just as we’re committed to our customers, we’re deeply committed to supporting you throughout your career with generous benefits, continuous learning opportunities, and clear paths for advancement. You’ll enjoy high starting wages and a comprehensive benefits package; available from day one. This package includes tuition reimbursement, complete medical coverage for you and your entire family and a 401(k) with company match.

Essential Responsibilities:

• Answer inbound calls from customers regarding all aspects of their accounts
• Efficiently access multiple electronic systems to provide complete response
• Work to enhance and strengthen the relationship with the customer
• Assist customer with various account maintenance:
• Opening/Opening Accounts
• CD renewals
• Money movement
• Provide input to Sr. Management regarding improvements to our product & process based on customer feedback.
• Perform other duties/or special projects as assigned

Qualifications/Requirements:

• Minimum of 6 months in Financial Services industry or consumer banking
• Minimum of 6 months in your current role or if you were hired externally after 1/1/20, 9 months in your current role
• Have at least a “satisfactory” performance rating
• Not be on active formal or final formal corrective action
• Ability to work a flexible schedule which includes weekends and holidays

Desired Characteristics:

• Consumer Banking experience
• Strong ability to resolve concerns and de-escalate while providing FCR
• Ability to learn and adapt to a fast-paced environment
• Attention to detail required
• Demonstrate self-starter as well as a team player
• Demonstrate high level of integrity
• Ability to process information, analyze data, and offer effective solutions
• Knowledge of all the following: MS Excel, Word, PowerPoint
• Demonstrate ability to handle and prioritize multiple tasks
• Proven history of strong interpersonal skills and two-way communications

Grade/Level: 05

The hourly rate range for this position is $23.50 - $30.00/hr USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Our Way of Working: We’re proud to offer you flexibility. At Synchrony, our way of working allows you to have the option to work from home near one of our Hubs or come into one of our offices. You will be required to commute to your nearest Hub (either virtual or physical) for in-person engagement activities such as regular business or team meetings, training and culture events.

Eligibility Requirements:

• You must be 18 years or older
• You must have a high school diploma or equivalent
• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process
• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.
• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles. Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles. Employees, level 8 or greater, must have at least 18 months’ time in position before they can post. All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Our Commitment: When you join us, you’ll be part of an inclusive culture where your individual skills, experience, and voice are not only heard – but valued. Together, we’re building a future where we can all belong, connect, and turn ideals into action. More than 50% of our workforce is engaged in our Employee Resource Groups (ERGs), where community and passion intersect to offer a safe space to learn and grow.

Reasonable Accommodation Notice: Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Job Family Group: Customer Service Operations