Senior Repair Network Operations Program Manager

Senior Repair Network Operations Program Manager

United States, Washington, Redmond

Job description

Company and benefits

Job number

200053194

Date posted

Oct 09, 2026

Work site

3 days / week in-office

Travel

Less than 25%

Profession

Supply Chain

Discipline

Supply Chain Program Management

Role type

Individual Contributor

Employment type

Full-Time

Overview

The Microsoft Devices Organization has responsibility for the end-to-end physical supply chain for Microsoft’s vast array of existing and next-generation hardware including: Surface, Xbox, Accessories, Games, more. The Device Repair Operations group is responsible for delivering world-class support and repair experiences for Surface, Xbox, and Microsoft hardware customers around the globe. As a Senior Repair Network Operations Program Manager within Device Services, you will play a critical role in managing the operational and financial health of Microsoft's repair network.

This role sits at the intersection of business operations, finance, supply chain, and partner management. You manage forecasting, financial governance, purchase order management, invoicing operations, and network performance reporting to ensure our partner ecosystem is effectively supporting current and future business demand.

This is a high-impact opportunity to enhance Microsoft’s repair strategy, strengthen partner relationships and deliver improvements in operational excellence.

The ideal candidate is highly analytical, detail-oriented, and comfortable working across finance, procurement, operations, and external partners to drive accountability, operational excellence, and business outcomes.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Responsibilities

• Partner Financial Management

• Develop and manage repair and service volume forecasts across Microsoft's partner repair network.

• In partnership with finance, translate forecasts into funding requirements.

• Manage outsourced services team to establish and maintain purchase orders aligned with forecasted demand and contractual commitments.

• Monitor budget performance validation and identify risks, variances, and opportunities.

• Validate billing accuracy, resolve discrepancies, and ensure timely invoice processing and payment.

• Track partner spending against forecast, budget, and contractual commitments.

• Provide visibility into network financial performance through recurring business reviews.

• Operational Performance Management

• Define, measure, and report operational KPIs across the partner repair ecosystem.

• Develop executive-ready scorecards and performance dashboards leveraging Power BI, Excel, and other reporting tools.

• Analyze trends and identify root causes impacting repair volume, turnaround time, quality, cost, and customer satisfaction.

• Drive corrective actions with internal stakeholders and external partners.

• Business Operations & Continuous Improvement

• Lead recurring operational reviews with partners and internal stakeholders.

• Identify opportunities to automate reporting, improve data quality, and simplify operational workflows.

• Drive cross-functional alignment between Finance, Procurement, Supply Chain, Operations, and Par