Senior Renewal Specialist

Senior Renewal Specialist

Role Title: Senior Renewal Specialist Location: Singapore (Hybrid) Employment Type: Full-time, Permanent (Contrato Sem Termo) Language

Requirements

• Business-level fluency in English is mandatory.

• As a Senior Renewal Specialist, you are the cornerstone of our customer retention and commercial sustainability engine. You will own and execute a strategic portfolio of renewal contracts within an assigned territory. You will not just be processing paperwork; you will be acting as a commercial advisor, working creatively to resolve issues, minimize financial attrition, and lock in mutually beneficial terms.

• The APAC market values long-term partnerships, transparency, and collaborative negotiation. We are looking for an entrepreneurial professional who can navigate complex organizational structures, identify growth opportunities, and provide vital business insights that shape our future outcomes and strengthen trust with our customer base.

Key Responsibilities

• Commercial Negotiation & Execution: Own and execute win/win negotiation strategies for a high volume of renewals. Maximize contract value while aggressively protecting and enhancing customer trust and satisfaction.

• Customer Engagement & Retention: Effectively engage with enterprise customers, ensuring their renewals are secured and processed efficiently and on time. Leverage customer data and platform usage behaviors to accurately assess the health of each renewal.

• Pipeline & Risk Management: Accurately maintain and update a rolling forecast of your assigned territory. Proactively identify and communicate any renewal risks to internal resources to quickly develop and deploy resolution strategies.

• Account Growth Identification: Play a pivotal role on the broader account team. Maximize account growth by proactively identifying incremental upsell and cross-sell opportunities upon contract renewal.

• Cross-Functional Orchestration: Collaborate seamlessly with internal stakeholders, including Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management, to develop holistic strategies for upcoming renewals.

• Operational Excellence: Adhere strictly to best practices for all internal processes, ensuring pristine Data Quality, CRM (Salesforce) hygiene, accurate quoting, and reliable forecasting.

• Qualifications & Requirements

Must Have:

• Professional

Experience

• 1 to 3 years of experience in Account Management, Customer Success, Renewals, or Sales.
• Industry Knowledge: 1 to 3 years of experience within the Technology/SaaS industry is highly preferred.
• Communication

Skills

• Effective, empathetic customer-facing communication skills. Proven success in, and a genuine enthusiasm for, working directly with customers to solve problems.
• Collaboration: Proven ability to engage and align across various corporate functions (Customer Success, Product Management, Sales, and Legal).
• Language: Complete fluency in written and spoken English.

Even Better:

• Executive Presence: Proven ability to build trust and communicate effectively with C-Suite, VP, and Director-level contacts, as well as day-to-day software users.
• Presentation

Skills

• Excellent verbal and written communication skills, including the confidence to chair executive meetings or host customer webinars.
• Strategic Acumen: Strong strategic thinking, problem-solving, and decision-making capabilities in high-stakes commercial scenarios.
• Drive & Agility: Strong entrepreneurial skills to excel in a complex, fast-paced, and rapidly evolving SaaS environment.

What We Offer

Competitive Compensation: A highly competitive base salary paired with a bonus structure. Statutory & Local

Benefits

• CPF contributions in full compliance with Singaporean laws.

• Comprehensive Healthcare: Premium private health insurance coverage for you and your eligible dependents.

• Work-Life Balance: Generous paid annual leave (22 days), flexible working arrangements, and observance of all Singapore public holidays to support a healthy work-life integration.

• Continuous Growth: Dedicated budget and resources for continuous career development, negotiation training, and ongoing learning within the fast-paced enterprise tech space.

• Global Culture: The opportunity to be a pivotal player in a high-growth, global organization, collaborating within a diverse, inclusive workplace culture right in the heart of APAC's thriving tech ecosystem.

• More about OutSystems

• OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform.

• As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact.

• We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration.

• OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees.

• Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact.

• Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently