Senior Quality Data Support Manager

About the Role The Senior Quality Data Support Manager is a transformation leader for Michelin's Quality and Technical organizations, partnering with department heads to drive innovation and elevate performance. The role focuses on collecting, analyzing, and using complex, multi-functional datasets to deliver actionable insights that influence strategic decisions and bring value to the organization. Based in Greenville, SC, you will lead data-driven initiatives, build modern analytics tools, and shape data-driven strategies that impact product performance and customer satisfaction. What You'll Do

• Lead multi-functional projects and build data-driven tools; design dashboards (Power BI, Databricks) and automate key processes to improve efficiency, visibility, and performance.
• Align leaders across functions, break down silos, and drive initiatives that improve efficiency, visibility, and overall performance.
• Shape data-driven strategies that directly impact product performance and customer satisfaction; influence leadership decisions and lead key quality projects.
• Develop advanced analytics and forecasting models to identify trends and quality risk points; perform complex analyses and deliver actionable insights.
• Manage Data Management & Architecture: identify, collect, clean, and prepare data; supervise data pipelines and ensure accessibility and operational service guarantees.
• Govern Quality Systems & Governance: monitor trend audits, follow-up actions, track changes, and ensure compliance with data governance standards (security, integrity, confidentiality).
• Collaborate with analysts; mentor junior analysts; support market action coordination with Product Manager; contribute to the Product Performance Leadership Team.
• Drive Continuous Improvement: share standard methodologies, identify and implement new methods and technologies.
• Automate and visualize: create scripts to automate repetitive tasks; design dashboards and reports using Power BI and Databricks.
• Basic programming: DAX, SQL, Python. What We're Looking For
• Bachelor’s Degree in Computer Science, Data Analytics, or minimum 3 years equivalent experience.
• A minimum of two years’ practical exposure to data lakes, data governance, data system structures, Databricks, Power platforms, building AI agents; and ability to set up flows.
• Two or more years of hands-on programming experience with SQL or Python, and DAX or equivalent experience.
• Analytical mind and business insight with a problem-solving approach.
• Practical experience in leading and managing projects.
• Strong organizational and communication/networking skills.
• Initiative and drive for results.
• Direct tire product knowledge, including tire retread process and/or design is a plus.
• Knowledge of AI tools is highly regarded. Nice to Have
• Direct tire product knowledge and experience with AI tooling in manufacturing environments.
• Experience with enterprise-grade data platforms, including Databricks and Power BI implementations.
• Familiarity with AI agents and scalable data automation. Compensation & Benefits
• Salary information is not disclosed in the posting. Location-based perks and global Michelin benefits apply where eligible. About Michelin Michelin is a global leader in sustainable mobility and polymer composite materials, focused on innovation and quality. This role places you at the heart of data-driven decision making to improve product performance and customer satisfaction across the organization.