About this role
We are a world-leading smart mobility SaaS tech company with almost 2,300,000 active users and were looking for a Quality Assurance for Telemarketing to join our team. Our teams are collaborative, vibrant and fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.
Responsibility:
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Assess and rate inbound and outbound "sales" calls according to company quality standards.
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Collaborate with Team Lead and Trainer to communicate above standards results to agents and supervises them on a daily basis.
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Provide concise feedback with advisable reply and valuable action plan.
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Consolidate sales agents' QA scores and draft daily, weekly and monthly report.
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Provide consolidated feedback to managers and supervisors on a daily and weekly basis.
Requirements
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Diploma or Bachelors Degree Holder.
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Strong background in Sales/Telemarketing call audits, assessing and rating inbound and outbound calls according to company quality standards.
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Owns a deep understanding on Sales Metrics, Model and Structures.
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At least 5 years of experience in auditing sales calls and coaching agents.
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Fluent in English is a must
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Attention to Detail
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Analytical Skills
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Coaching Skills
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Listening Skills and is Objective