About this role
About the Role Senior Quality Assurance Engineer focuses on promoting customer orientation and quality awareness, coordinating A3/8D reports and translating VOC into actions, and driving rapid responses to customer feedback. The role collaborates with internal teams to ensure proper handling of complaints, identifies root causes, implements corrective and preventive actions, and actively collects VOC from customers to drive improvements. What You'll Do
- Promote customer orientation and quality awareness culture across the organization.
- Coordinate A3/8D reports and translate VOC into actionable plans.
- Respond quickly to customer complaints/VOC; organize analysis meetings and share information across the organization.
- Collaborate with internal teams to ensure proper handling of customer complaints; identify root causes and implement effective corrective & preventive actions (CAPA).
- Follow up on CAPA status in a timely manner.
- Proactively visit customers to collect VOC/problems.
- Promote customer orientation and quality culture throughout the company. What We're Looking For
- Degree or higher in a technical or scientific field.
- At least 5 years of quality management-related experience.
- Solid knowledge of ISO systems with onsite quality management experience.
- Experience in problem solving and process improvement.
- Good communication skills across cultures and languages (English workable).
- Experience building networks and partnerships with stakeholders/customers.
- Experience with OEM complaint handling (preferred).
- Experience with automotive interior product process (preferred).
- Expert knowledge in customer complaint management and related tools (8D, A3, PDCA, Yokoten) (preferred). Nice to Have
- Automotive interior product process experience (preferred).
- OEM complaint handling experience (preferred).
- Advanced proficiency with 8D, A3, PDCA, Yokoten tools. Compensation & Benefits
- Salary not disclosed.