Senior Project/Program Manager – ServiceNow Event Management

Senior Project/Program Manager – ServiceNow Event Management

Senior Project/Program– ServiceNow Event Management

Role snapshot

Title

Senior Project Manager / Program Manager – ServiceNow Event Management (AIOps)

Client

Fortune 50 healthcare enterprise

Engagement

Contract, client-side leadership role

Capacity

100%, full-time dedicated

Location

Remote (US or Canada)

Start

Immediate – speed to start is the priority

Duration

Long-term; multi-phase program

About the opportunity

Our client is bringing IT event management onto ServiceNow to unlock its AIOps and automation roadmap. Today, event correlation runs on a third-party AIOps platform operated by a managed service provider, and it is integrated with 100+ monitoring tools, systems and downstream processes.

Executive leadership has directed the team to implement ServiceNow Event Management directly. This role is the client's representative: you will define what needs to be true to get there, then drive it.

The first phase is discovery and planning — scope, sequencing, ownership and the path to untangle the existing platform. Later phases cover migration, implementation and AIOps enablement.

Key responsibilities

• Serve as the client-side program lead for the move to ServiceNow Event Management, representing the client's interests with ServiceNow, the managed service provider and internal teams.

• Lead discovery of the current event management landscape: monitoring sources, integrations, correlation rules, alert routing and downstream dependencies.

• Define what needs to be true to transition: scope, prerequisites, risks, and a decision-ready recommendation for leadership.

• Build the phased roadmap and order of execution, including how to decouple from the incumbent third-party AIOps platform without disrupting operations.

• Establish clear ownership across workstreams — who does what among internal teams, ServiceNow, the managed service provider and any implementation partner.

• Assess dependencies on CMDB health, Discovery and Service Mapping, since event correlation relies on them.

• Run program governance: plans, RAID logs, status reporting, and regular updates to an executive AIOps steering committee.

• Navigate contractual and commercial boundaries with the incumbent provider, partnering with vendor management and procurement.

• Drive cutover and transition planning, including parallel runs, rollback and operational readiness.

• Align the program to the broader AIOps vision, including future Now Assist and automation use cases.

• Required qualifications

• 10+ years in IT project or program management, with 5+ years leading enterprise ServiceNow programs.

• Hands-on program leadership of ServiceNow ITOM, including Event Management, Discovery, Service Mapping and CMDB.

• Experience migrating from or consolidating third-party event management, monitoring or AIOps tools onto ServiceNow.

• Track record managing complex integration landscapes with many monitoring sources and downstream systems.

• Experience representing the client side in a multi-vendor environment, including managed service providers and outsourced operations.

• Comfort presenting to executive steering committees and turning ambiguity into a clear, decision-ready plan.

• Fortune 500 or similarly complex enterprise experience.

• Available to start immediately at 100% capacity.

• Preferred qualifications

• ServiceNow Now Assist or GenAI program experience.

• Exposure to AIOps platforms and alert correlation, noise reduction and auto-remediation use cases.

• Healthcare, life sciences or other regulated-industry experience.

• ServiceNow certifications (CSA, CIS-Event Management, CIS-Discovery or similar) and PMP, PgMP or SAFe.

• Experience with ServiceNow Integration Hub and connectors for common monitoring tools.

• What success looks like

• First 30 days: stakeholders, current-state event landscape and integration inventory mapped; key gaps and risks surfaced.

• First 60 days: scope, prerequisites and ownership model defined; phased roadmap and decoupling approach drafted.

• First 90 days: recommendation presented to the steering committee; implementation plan, resourcing and governance approved and underway.

• Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

• Everforth Apex

Benefits

• Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

Employee Type:

• Contract

Remote:

• Yes

Location

Mississauga, ON, CA

Job Type:

Date Posted: October 10, 2026

Pay Range: $100 - $110 per hour