Senior Project Management Analyst

About the Role Motorola Solutions is seeking a Senior Project Management Analyst to support the Global Navy and Air Force Sustainment Programs. This critical role ensures the delivery of high-quality products and services throughout the deployment lifecycle, as part of a strategic quality team addressing complex customer issues and driving service excellence. The role supports the $34M annual recurring revenue Navy Global Sustainment Program. What You'll Do

• Generate weekly, monthly, quarterly, and annual reports focused on systems analysis and SLA performance.
• Analyze system performance metrics (ticket closure rates, response times, equipment failure/repair data); conduct weekly root cause analyses for P1 and P2 incidents to provide actionable solutions.
• Cross-functional collaboration with Supply Chain, Product Groups, Sales, and Deployment teams to drive unified resolutions for quality issues.
• Act as the primary quality representative for strategic customers; manage expectations during high-priority incidents and serve as the face of Motorola Solutions for internal field teams and government stakeholders.
• Lead root cause analysis (RCA) and execute corrective or preventive actions throughout deployment lifecycle to ensure verified closure for the customer.
• Provide product quality (HW/SW) support; manage containment; ensure proper RCA; provide stakeholder guidance and status updates; and assume decision-making authority for warranty/replacement transactions (PLAN-X, SP Authorizations).
• Provide MTN (Motorola Technical Notification) Support; work with Product Group on reducing MTN complexity and developing MTNs that account for customer experience and field implementation.
• Manage Cost of Poor Quality (CoPQ) related to MTNs; oversee MTN-related processes.
• Manage SDI, Service and Upgrade Operations (UO) transactional surveys; submit surveys, track responses, and keep field teams informed of results; ensure all customer issues are resolved.
• Provide regular field updates on customer engagements and resolution status, including in-person meetings as required. What We're Looking For
• 5+ years of experience in one of the following: Quality, Service, Deployment, Sales, Engineering, Public Safety, Data Analytics, RF, P25, or the Military.
• Ability to travel 25–50% to engage with strategic customers and field teams; this role is remote with calls during EST hours.
• Previous military or DoD experience, or professional exposure to military or federal work environments, is preferred.
• U.S. citizenship is mandatory; candidates must be legally authorized to work in the U.S. indefinitely (no employer sponsorship).
• Ability to obtain and maintain a U.S. Government security clearance; completion of Standard Form 86 (SF-86) and obtaining CompTIA Security+ or equivalent within the first 6 months of employment; required background clearances as mandated by government customers.
• A valid driver's license without traffic violations. Nice to Have
• Prior military or DoD experience or direct exposure to federal government environments is preferred. Compensation & Benefits
• Target Base Salary Range: $105,000 – $120,000 USD.
• Pay is commensurate with experience and location; this section may include additional benefits not listed in the posting.