Senior Programme Manager, Practice Solutions

Senior Programme Manager, Practice Solutions

remote type: Onsite locations: London time type: Full time posted on: Posted Yesterday job requisition id: JR102367

Our Practice Solutions team leads the Firm’s innovation initiatives, supporting our lawyers in client delivery excellence. The team has deep expertise in working with established and emerging technologies, data analytics and data science, knowledge solutions and process re-engineering. The Practice Solutions team works with our lawyers to identify innovative solutions to support our clients. Through fostering a Firmwide culture of innovation, we encourage our lawyers to think creatively about how to deliver the best value to our clients and we ensure that White & Case remains at the forefront of advancements in the legal industry.

The Programme Manager will be responsible for the overall management of a portfolio of change and transformation initiatives within the Practice Solutions function, underpinning the Firm’s AI and Innovation strategy. The role will design and run the programme framework, governance and cadence required to deliver a complex set of legal technology, AI and culture change projects at scale, and will act as a central control function and driving force for execution.

You will work closely with the Chief Innovation Officer and the Practice Solutions leadership team to coordinate multiple projects across the function, ensuring that plans are aligned, dependencies are managed, risks and issues are controlled, and that the programme delivers measurable value for the Firm.

We are keen to meet people who work most comfortably in a programme environment, and who can design and run robust programme structures with clearly defined tasks, activities, milestones and success metrics. Our approach is informed by data and insight, and we expect our programme leaders to be comfortable reading and interpreting data presented in spreadsheets and dashboards, and to use this to inform decisions and drive performance.

Key Responsibilities

• Programme Design and Governance
• Design and implement the overall programme framework for the Practice Solutions portfolio, including governance structures, decision-making forums, roles and responsibilities, and reporting lines
• Establish and maintain a clear programme plan covering all projects and workstreams, including milestones, interdependencies, critical path and resource assumptions
• Set up and manage programme-level risk, issue, dependency and decision logs, and ensure active mitigation and escalation as appropriate
• Define and run a regular meeting cadence for the programme, including steering committees, leadership updates, working groups and project reviews
• Strategic Alignment and Control Function
• Work closely with the Chief Innovation Officer and Practice Solutions leadership team to translate the Firm’s AI and Innovation strategy into actionable programmes and initiatives
• Align programme delivery with Firm strategy, governance, risk appetite, and budget constraints
• Track and report on benefits realization, value delivery, and KPI performance
• Stakeholder Engagement and Leadership
• Build and maintain relationships with senior stakeholders across the Firm to secure sponsorship, resolve issues, and manage expectations
• Lead, mentor and develop a growing programme team and drive a high-performance culture
• Change Management and Adoption
• Develop and implement change management plans to support adoption of new technologies, processes and ways of working
• Communications and reporting
• Create and deliver clear communications for sponsors, governance forums, and project teams
• Produce regular program-level dashboards, status reports and executive updates

Qualifications and Experience

• Proven experience leading large, complex, multi-project programmes with significant business change, ideally in a professional services or technology environment
• Strong ability to design and implement robust programme governance, risk, issue and dependency structures
• Demonstrated experience in managing substantial portfolios of change initiatives, including technology enablement, AI and culture change
• Excellent stakeholder management and leadership skills at senior levels
• Data-driven decision-making, comfortable working with dashboards and KPI dashboards
• Strong collaboration and influencing skills, with the ability to operate across multiple teams and functions
• Change management and benefits realization experience
• Project management certifications (e.g., PMP, PgMP, MSP) or equivalent experience preferred

Education

• Degree level qualification; additional professional certifications preferred