Senior Program Manager, Salesforce Transformation

Everforth Apex

Senior Program Manager, Salesforce Transformation

Location: Toronto, Ontario Duration: Initial 12-month contract with potential extension Job Type: Contract Work Model: Hybrid, minimum two days onsite per week with additional attendance based on project needs

About the Opportunity

A large enterprise organization is seeking a Senior Program Manager to lead the reset and delivery of a complex Salesforce transformation. This individual will oversee multiple technology workstreams, strengthen program governance, manage senior stakeholders, and help establish a scalable, standardized platform to replace legacy applications.

Key Responsibilities

• Lead the overall Salesforce transformation and platform reset from a technology delivery perspective.

• Manage multiple technology workstreams, Project Managers, dependencies, risks, milestones, and competing priorities.

• Establish effective program governance, delivery plans, reporting structures, and clear rules of engagement.

• Partner with business stakeholders to ensure requirements are sufficiently defined before technology delivery begins.

• Oversee data migration planning and delivery, including the identification and transfer of required program and operational data.

• Coordinate with the systems integrator, third-party vendors, internal technology teams, and business leadership.

• Provide clear program updates, risks, decisions, and recommendations to senior executives.

• Translate complex technical information into concise, business-focused communication for nontechnical stakeholders.

• Challenge decisions and requirements that could lead to unnecessary customization, cost, or delivery risk.

• Perform hands-on project planning and tactical delivery activities when required.

• Help transition the organization from one-off platform configurations to a repeatable and standardized onboarding model.

• Lead effectively through ambiguity, changing direction, organizational complexity, and delivery pressure.

• Must-Have Qualifications

• Demonstrated experience leading a major Salesforce implementation or transformation.

• Strong experience overseeing complex data migration workstreams.

• Proven success leading large-scale business and technology transformations.

• Experience managing multiple technology workstreams, Project Managers, and cross-functional delivery teams.

• Strong program governance, project planning, risk management, and dependency management capabilities.

• Executive presence with experience presenting technology delivery updates to senior leadership.

• Ability to communicate technical risks, decisions, and recommendations to nontechnical audiences.

• Experience managing systems integrators, external vendors, and other third-party delivery partners.

• Strong organizational skills with the ability to introduce structure within ambiguous or challenging environments.

• Confidence to challenge stakeholders, manage competing expectations, and push back when necessary.

• Willingness to remain hands-on with plans, schedules, reporting, and day-to-day delivery activities.

• Ability to work onsite in Toronto at least two days per week and attend additional in-person meetings when required.

• Nice-to-Have Qualifications

• Experience within healthcare, pharmaceutical, life sciences, or another regulated industry.

• Experience with patient, customer, or client-support platforms.

• Experience replacing or consolidating legacy applications.

• Experience designing standardized onboarding processes for multiple programs, business units, or external partners.

• Experience working with product teams that are developing their Salesforce capabilities.

• Background managing transformations within complex enterprise environments such as financial services.

• Required Experience

• 10+ years of relevant project or program management experience.

• Previous leadership of a Salesforce implementation or major Salesforce initiative.

• Experience leading complex, enterprise-level business and technology transformations.

• Experience overseeing data migration planning, readiness, dependencies, risks, and execution.

• Experience working with senior executives, cross-functional business teams, technology leadership, systems integrators, and third parties.

• Demonstrated ability to take ownership of an established program requiring stronger governance, structure, and delivery leadership.

• Education & Certifications

• Degree, diploma, or equivalent combination of education and relevant professional experience.

• Project or program management certifications such as PMP, PgMP, or an equivalent credential are considered an asset.

• Salesforce certifications are considered an asset but are not a substitute for direct Salesforce program leadership experience.