About this role
About the Role Senior Program Manager on the Professional Services team in Norway responsible for leading complex AI infrastructure programs, establishing governance, and delivering ROI-driven deployments across multi-customer, multi-site engagements. You will be accountable for the vision, scope, risks, and interdependencies across multiple work streams, with data-driven communication to C-suite stakeholders. This role leads the Program Office for Dell Technologies’ largest customers. What You'll Do
- Lead the establishment of program governance and delivery QA to ensure quality artifacts and deliverables.
- Oversee projects in your portfolio and lead project managers to ensure projects are delivered on time, within budget, and to the satisfaction of the customer, Dell Technologies, and our trusted partners.
- Establish and manage RAID (risks, assumptions, issues, dependencies), change control, and communication of status to both Customer and Dell Technologies Leadership.
- Serve as single point of contact for all executive/management communication for the projects and programs under your leadership to ensure strong and seamless relationships by maintaining communications about the project portfolio and all initiatives to all stakeholders: customers, management, sales and delivery personnel.
- Act as a role model, provide feedback and coaching to team members and earn trusted advisor status with our customer, gaining trust, mind, and wallet share. What We're Looking For
- Mastery of Program and Project Delivery methods.
- Successful track record in complex IT services delivery program management (multi-customer, multi-site, multi-year).
- Demonstrated mastery of operating in complex, matrix environments; experience in managing regionally distributed groups and ability to work effectively with multiple levels of management across many cross-functional teams.
- Internal and external thought leadership.
- Previous experience operating in a global environment; self-motivated, hands-on approach with the ability to work under pressure and meet tight deadlines.
- Soloist, Team Player and Leader, Business Problem-Solver, 15+ years of progressive growth in leadership of projects, programs, and consulting.
- Omni-Mode, Omni-Channel communicator with grit and determination to achieve outcomes.
- Travel during delivery ramps. Nice to Have
- Local native language speaker. Compensation & Benefits
- Global benefits
- Comprehensive healthcare programs
- Award-winning financial wellness tools and resources
- Generous leave of absence for new parents and caregivers
- Industry-leading wellness platform