About this role
About the Role Senior Program Manager, Central Operations will drive improvement in processes and technology used within Amazon Logistics’ Central Operations, a scalable approach to last-mile delivery in Japan. You’ll partner with operations, product and engineering teams, leverage AI/GenAI tools, and lead cross-team initiatives with ambiguity and ownership. What You'll Do
- Seek to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
- Manage multiple projects and tasks simultaneously and influence, negotiate, and communicate with internal business partners
- Oversee gaps between teams, processes and systems
- Identify and mitigate risks before they become roadblocks
- Ensure critical path timelines are met, resource needs are understood and project prioritization is visible to senior leadership
- Work closely with operations, product teams and engineering teams to root cause and solve complex problems related to increasing capability and reliability of our systems
- Partner with analysts and BI engineers in planning and analytics to build analytical solutions to deliver on business goals What We're Looking For
- Bachelor's degree
- 5+ years of program or project management experience
- Experience managing teams of 3 or more
- 5+ years of owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Business level proficiency in English and Japanese Nice to Have
- Master's degree in supply chain, business, engineering, finance or related technical or quantitative field
- Experience managing, analyzing and communicating results to senior leadership Compensation & Benefits
- We are committed to an inclusive culture; accommodations are available for applicants with disabilities during the application and hiring process, including interview or onboarding support. For more information, visit the accommodations page at amazon.jobs.