About this role
Senior Production Support Engineer
Apply
Apply
Share
Close
Successfully
The vacancy has been successfully added to favorites
Done
Chennai, India
Technical Support (SL3)
BCM Industry
14/10/2026
Req. VR-125557
Apply
Project description
Join a high-performing Production Support team responsible for maintaining and enhancing critical enterprise applications supporting business operations. The role involves providing L2/L3 application support, managing production incidents, driving problem resolution, and ensuring high availability of .NET-based applications, APIs, and microservices. You will work closely with development, infrastructure, QA, and business teams to troubleshoot complex issues, support releases, and maintain operational excellence within a fast-paced production environment.
The position requires strong expertise in ServiceNow ITSM processes, release management, SQL Server support, monitoring and alerting tools, and production support best practices. The engineer will play a key role in incident management, root cause analysis, change implementation, SLA adherence, and continuous service improvement initiatives while supporting business-critical systems and customer-facing applications.
Responsibilities
- Provide L2/L3 production support for enterprise applications with a focus on incident, problem, and change management.
- Manage and administer ServiceNow tickets, workflows, dashboards, and support processes.
- Drive release management activities, including deployment planning, validation, rollback readiness, and post-release support.
- Troubleshoot and resolve complex production issues across application, database, and infrastructure layers.
- Support .NET applications, APIs, and microservices-based architectures.
- Collaborate with development, QA, business, and infrastructure teams to ensure application stability and availability.
- Perform root cause analysis (RCA) and implement preventive and corrective actions.
- Monitor application health, system performance, and service availability against SLAs.
- Prepare operational documentation, knowledge articles, support runbooks, and support metrics.
Skills
- Must have
Required Technical Skills:
- Strong experience in Production/Application Support environments.
- Hands-on experience with ServiceNow Administration and ITSM processes.
- Solid understanding of Release Management and deployment processes.
- Strong troubleshooting expertise in .NET applications, Web APIs, and Microservices.
- Experience in Database Support (SQL Server preferred), query analysis, and issue resolution.
- Knowledge of incident management, problem management, change management, and SLA tracking.
- Experience with application monitoring, logging, and production support tools.
Soft Skills:
-
Excellent verbal and written communication skills.
-
Strong stakeholder and customer management capabilities.
-
Ability to coordinate with global teams and business users.
-
Strong analytical and problem-solving skills.
-
Ability to work in a fast-paced production support environment and manage critical incidents.
-
Nice to have
-
N/A
-
Other
-
Languages
-
English: C1 Advanced
-
Seniority
-
Senior
-
Related jobs
-
View all vacancies
-
L3 support specialist with BigData
-
Technical Support (SL3)
-
Poland
-
Krakow
-
L3 support specialist with BigData
-
Technical Support (SL3)
-
Poland
-
Wroclaw
-
Linux Systems Engineer
-
Technical Support (SL3)
-
Serbia
-
Belgrade
-
Chennai, India
-
Req. VR-125557
-
Technical Support (SL3)
-
BCM Industry
-
14/10/2026
-
Req. VR-125557
-
Apply for Senior Production Support Engineer in Chennai
-
*Indicates a required field
-
First name
-
This field is required
-
Last name
-
This field is required
-
Email
-
This field is required
-
Your country
-
Select your country
-
Afghanistan
-
Albania
-
Algeria
-
American Samoa
-
Andorra
-
Angola
-
Anguilla
-
Antigua and Barbuda
-
Argentina
-
Armenia
-
Aruba
-
Australia
-
Austria
-
Azerbaijan
-
Bahamas, The
-
Bahrain
-
Bangladesh
-
Barbados
-
Belarus
-
Belgium
-
Belize
-
Benin
-
Bermuda
-
Bhutan
-
Barbados
-
[... truncated for brevity in the source text ...]
-
Read Explanatory Notes
-
Under the terms of your specific consent or to perform our obligations under a contract with you, as applicable, we, Luxoft Holding Inc. will manually and electronically process your personal data, specifically your first name, last name, phone number, e-mail address and other data you provide us through this form.
-
Within this context, we process personal data only for the specific purpose(s) indicated in the individual consent language or other notices provided below.
-
We will – insofar as reasonably necessary for the purpose you have agreed to and within the scope of applicable laws – transfer your personal data to other entities within the Luxoft Group and to the group of third party recipients listed in our Privacy Notice. Such Recipients can be located outside the European Union (EU) and/or the European Economic Area (EEA) (“Third Countries”). The Third Countries concerned, e.g. the USA, may not have the level of data protection that you enjoy e.g. under the GDPR. This can result in disadvantages such as an impeded enforcement of data subjects’ rights, a lack of control over further processing and access by state authorities. You may only have limited legal remedies against this. Insofar our transfer of your personal data to recipients in Third Countries is not covered by an adequacy decision of the EU Commission, we achieve an adequate level of data protection as further detailed out in our Privacy Notice.
-
With your consent, we personalise marketing communications to you by way of carrying out marketing research analysis, analysing the surfing-behaviour of our website visitors and to adjust it to their detected tendencies, as well as to plan more efficient future marketing activities. This personalised marketing does not include any automated decision-making activities.
-
Further information on how we process personal data in general is available in our Privacy Notice. You may withdraw any given consent at any time. The withdrawal of your