Senior Product Manager

Svitla Systems Inc. is seeking a Senior Product Manager for a full-time position (40 hours per week) with remote work options in Argentina, Mexico, or Costa Rica.

Our client provides a comprehensive suite of billing, payments, and software solutions for professional services firms, and we are looking for a Product Manager to help build world-class legal practice management solutions. You will shape the tools legal professionals rely on daily to manage their practices, serve clients, and make smarter, data-driven decisions. You will work closely with customers, sales, marketing, and engineering to contribute to product roadmaps and translate customer needs into detailed product requirements.

Responsibilities

• Collaborate on product strategy: work with the Product Managers to shape the roadmap and priorities for your product area, aligning initiatives with broader product strategies across customer segments (SMB, Mid-Market, Enterprise).
• Be the voice of the customer: engage with customers and internal teams to understand user pain points, uncover opportunities, and validate solutions.
• Enhance user workflows: identify and help refine high-priority features that simplify and improve the way legal professionals work.
• Author requirements: translate strategic priorities into clear, high-quality product specifications and user stories with acceptance criteria readily accepted by engineering teams.
• Support the product lifecycle: help drive features from discovery and design through delivery, adoption, and ongoing iteration within an agile methodology.
• Cross-functional collaboration: partner with engineering, design, QA, and other teams (marketing, sales, customer success / support) to deliver cohesive solutions that delight customers.
• Maintain documentation: author and update internal and external documentation, and contribute to status reporting for appropriate stakeholders.
• Market awareness: stay informed of trends in Legal Tech, SaaS, AI, and product innovation to ensure our solutions continue to exceed user expectations.

Requirements

• Ability to think critically and ask the right questions to work toward a solution for a problem.
• Detail-oriented, organized, and effective at managing multiple priorities.
• Excellent written and oral communication skills, with the ability to translate information into actionable insights.
• A relentless focus on customer needs, with a desire to simplify complex workflows for professional users.
• A strong sense of professional ethics.
• Bachelor’s degree (or equivalent), ideally in business, information technology, computer science, or a related field.
• Experience writing user stories and acceptance criteria (e.g., given-when-then format).
• Familiarity with Agile/Scrum development methodologies.
• Familiarity with Legal Tech, practice management, or other vertical SaaS products.
• Comfort working with AI tools (e.g., Claude CoWork, Claude Code, v0, Figma AI, etc.).