Senior Product Manager (Retention & Loyalty)

MOJAM

Senior Product Manager (Retention & Loyalty)

Remote

Full-Time

Product

Respond to the vacancy

What to Do Driving long-term product growth by improving key retention, LTV, and churn metrics Designing, launching, and optimizing the product’s loyalty program and customer reactivation mechanics Conducting competitive research, analyzing user feedback, and performing deep cohort and funnel analyses Identifying retention opportunities, building habit-forming product features, and creating hypotheses for experiments Engaging closely with CRM, Support, and other stakeholders to drive unified loyalty and retention initiatives across multiple channels Creating concise product specs that align teams on scope, expectations, and business and technical requirements Mentoring junior/mid-level product team members and setting best practices across the retention flow

Your Superpowers 5+ years of experience in product management Deep understanding of retention dynamics, cohort analysis, churn modeling, and user habit formation Proven track record of designing, launching, or scaling retention and loyalty initiatives for different user segments Proven track record of running data-driven experiments (A/B testing, pilot tests) Strong analytical mindset with hands-on experience in product analytics tools (Amplitude, Mixpanel, Tableau, or similar ones) Excellent cross-functional leadership, product ownership, and stakeholder management skills Upper-Intermediate or higher level of English A strong sense of what good UX and seamless product design mean Familiarity with CS:GO/CS2 and its ecosystem

Bonus Points Passion for CS2 Hands-on experience building from scratch or scaling complex user loyalty programs (points, tiers, gamification, personalized rewards systems) Experience in a Product Lead/Team Lead role (managing or mentoring product managers) Hands-on experience with user interviews and qualitative research methodologies Familiarity with push notifications, email triggers, and CRM/lifecycle automation tooling

Team Perks PRO&BRO team you’ll love creating new gaming universes with Totally remote work from wherever you grind An equipment budget to upgrade your home office Flexible schedule with no time trackers since we just focus on results A performance-based bonus twice a year for every mojamer as a nod to our shared achievements Wellness Bonus for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up Level up your skills with our internal knowledge-sharing project Yoda. We also cover training, certifications, English classes Days off and gifts for milestones of your choice (birthday, anniversary, baby arrival, or wedding) JAM Activities: workations twice a year in different corners of the world, epic offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and plenty of other hangouts for the team Plus relocation support, a Maternity/Paternity Leave Policy, a referral bonus, and a whole bunch of other cool perks you can check out here

About the Company

We work in different countries of the world and develop our own products for gamers, which are among the top largest and most successful projects in their segment in the world. Tens of thousands of people from all over the world use our services every day.

In 2015, we launched our first project — a gaming community and entertainment service for Counter-Strike: Global Offensive players. It entered the top 3 in its segment and provided us with an opportunity for further development of the company.

In 2019, we launched the second product, which in 2 years entered the world top-3 in the same segment. At the end of 2021, we launched the third project and there will be more. We want to grow further, so we are always looking for cool professionals to join our team.

5.7M

Active users

2.7M

Help to Ukraine, in $

800

Partner bloggers

168

Countries worldwide

90K

Visitors every day

Why is it cool with us?

At our company, we highly value our people. We believe that it is essential for everyone to find enjoyment in their work and life, to continuously learn and develop new skills, and to have access to a comfortable and conducive environment that supports their creativity.

You will have the opportunity to make an impact on products that are used by millions of people

You will get a team of real bros, care, respect and open communication

You will have access to and implement cutting edge technologies and tools, and implement them

You will join a thriving market and be able to change the future

You will have defined goals, a clear direction of progress and structured processes

Focus on achieving goals, not tracking tasks or counting hours worked

The benefits you will have joining us

Remote Workspace

We are fully remote, so get $150 for furnishing your home office and up to $250/month for choosing a cool coworking space

Workation

Mojamers come together twice a year for workations to grind & chill in different corners of the world as one team

Equipment Boost

If nothing in our equipment base catches your eye, you can get $2500-$3500 for work gear instead (the exact amount depends on your area of work)

Performance Bonus

Mojamers receive a performance-based bonus that depends on the team goal achievement

Relocation

We can provide $1,500-$3,000 in relocation support within Ukraine or abroad (if needed)

Anti-Blackout Support

Having trouble with power outages affecting your work? Get up to $1500 to set up a comfortable, uninterrupted workspace

Wellness Bonus

$150/month for the gym, yoga, dance, massage, therapy, or anything that keeps your energy up

Major Life Changes

Follow clear Maternity/Paternity Leave and Mobilization policies, plus get meaningful support when life takes an unexpected turn

PRO Boost

Level up with Yoda, our internal knowledge-sharing project where mojamers and guest speakers dive into exciting work topics

Get access to any AI tools or software you need to develop further

Education

• We cover up to $600 per year for additional training for mojamers

• Get up to 50% off English and Ukrainian language classes

• Days Off

• 18 days of paid vacation

• 15 days of paid sick leave

• Days off for Ukrainian public holidays

• Birthday Day Off

• Extra holidays for weddings, the birth of a child, and other special occasions

• Jam Activities

• We work hard, but we play hard too, so MOJAM hosts offline teambuilding events, CS2 and Dota tournaments, quizzes, lectures, and other cool activities for the team

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