Senior Product Manager – Financial Operations

Senior Product Manager – Financial Operations

Duplo is building the platform to power the next generation of financial services. Our mission is to help companies expand financial access for all. Our simple and powerful banking-as-a-service API helps companies quickly launch financial products.

Senior Product Manager – Financial Operations Job Type Full Time, Hybrid Qualification Experience 7 - 8 years Location Lagos Job Field Product Management

As Senior Product Manager, you will be the single accountable owner of the Duplo Dashboard; the platform finance teams use every day to raise and collect on invoices, pay suppliers locally and across borders, and keep company spending under control. Your scope covers the full money-in and money-out journey, including invoicing and e-invoicing, local transfers, international transfers, expense management and approval workflows, billing and direct debit, together with the feature analytics and growth levers that tell us what is working and what to build next. This is a senior, high-ownership role. You will set direction rather than manage a backlog; deciding what the Dashboard becomes, how it earns revenue, how quickly new customers reach value, and how the platform grows across Nigeria, South Africa, Ghana, and Kenya. You will work closely with a dedicated Product Designer and Engineering Leads, while being accountable for the commercial and usage outcomes of everything you ship.

Responsibilities

Product Strategy and Roadmap:

• Own the product strategy, vision, and roadmap for Duplo's Financial Operations suite (E-Invoicing, Billing, Expense Management, Direct Debit), unifying them into a single coherent FinOps strategy rather than maintaining each in isolation.
• Identify and scope expansion opportunities into adjacent financial operations products, such as payroll, based on customer demand and market opportunity.
• Lead end-to-end delivery of the FinOps monetisation roadmap, from discovery and BRD/PRD authorship through launch and adoption.
• Maintain a clear, outcome-based roadmap for the Duplo Dashboard that balances new capabilities, customer commitments, compliance obligations, and technical debt, and communicate the trade-offs behind it to leadership.
• Track the competitive and market landscape for spend management, accounts payable and receivable automation, and B2B payments across Africa, and use it to sharpen Duplo's positioning and pricing.

Invoicing and E-Invoicing:

• Own the invoicing product end to end: invoice creation and customisation, recurring invoices, reminders, payment collection, and reconciliation, with the goal of shortening the time between an invoice being raised and cash being received.
• Drive the e-invoicing roadmap, ensuring the product meets tax-authority requirements in each market (including Nigeria's e-invoicing mandate) and that compliance becomes a reason for businesses to adopt Duplo.
• Scope and ship invoicing enhancements such as split payments, partial payments, payment links, referrals, and accounting or ERP synchronisation.

Local Transfers:

• Own the local payments experience on the Dashboard: single and bulk payouts, vendor and beneficiary management, scheduled and recurring payments, receipts, and reconciliation.
• Design the approval workflows, maker-checker controls, limits, permissions, and audit trails that finance teams need to move money safely.
• Monitor transaction success rates, processing times, and failure reasons, and work with Engineering and banking and payment partners to improve reliability and reduce failed, delayed, or reversed transactions.

International Transfers:

• Own cross-border payments on the Dashboard: FX quotes and rate transparency, beneficiary onboarding, supporting documentation, payment tracking, and delivery confirmation.
• Work with the Atlas team, Treasury, Compliance, and external partners to expand corridors and currencies, improve pricing and settlement speed, and meet KYC/KYB, AML, and exchange-control requirements in each market.
• Reduce drop-off in the international payment flow by simplifying compliance steps and giving customers clear visibility of payment status from initiation to settlement.

Expense Management, Billing, and Direct Debit:

• Evolve expense management with budgets, approval policies, team and entity-level controls, and reporting that gives finance leaders a real-time view of company spend.
• Define plans, pricing and packaging, usage-based charges, and dunning for the Dashboard in partnership with Finance and GTM.
• Own migration planning for existing customers as monetised billing features roll out, minimising churn and support escalations.
• Grow direct debit as a collection method, covering mandate set-up, collection, failure handling, and reconciliation.

Feature Analytics and Insight:

• Define and track success metrics across the FinOps suite (activation, adoption, revenue impact) and use data to prioritise the roadmap.
• Own product analytics for the Dashboard: specify event tracking with Engineering, and build and maintain funnels, cohorts, and retention views with BI support.
• Run regular feature-usage audits to identify underused or underperforming features, and decide whether to improve, reposition, or retire them.
• Publish a recurring product performance report for leadership covering transaction volume, revenue by product line, active businesses, feature adoption, and the actions that follow from the numbers.

Platform Growth:

• Own growth across the customer lifecycle, from sign-up and KYB completion through activation, retention, and expansion, with particular focus on time to first transaction.
• Design and run experiments on onboarding, pricing, referrals, and lifecycle messaging, and scale what works.
• Drive cross-sell across the suite so that a customer who starts with one product, such as invoicing, adopts payments, expense management, and the wider Duplo offering.
• Partner with Marketing, Sales, and Customer Success on launches, positioning, sales enablement, demos, customer training, and in-app communication.

Customer Discovery:

• Run customer discovery and stakeholder interviews across Duplo's markets (Nigeria, South Africa, Ghana, Kenya) to validate use cases.
• Hold regular one-on-one sessions with customers, and turn support tickets, sales feedback, and churn reasons into prioritised problem statements.
• Communicate directly with customers on new product and feature releases, and close the loop on the feedback that shaped them.

Delivery and Cross-Functional Leadership:

• Partner with Engineering, Design, Compliance, Finance, and GTM to translate customer and busin