Senior Product Manager, Financial Documents and Ticketing

Senior Product Manager, Financial Documents and Ticketing

At Delta Air Lines, connection is at the heart of everything we do and guides our every action. We strive to welcome and care for all our customers during their travels with us and aim to deliver an elevated experience.

Delta is on a journey to become a world‑class retailer—consistently offering, selling, and servicing high‑quality, personalized products in customers’ channels of choice. Within Enterprise Solutions (ES), this Product Manager leads the vision and execution of an enabler roadmap, guiding IT development that aligns with and supports Delta’s Enterprise priorities.

This role will support Delta's financial documents and ticketing processes, which allow Delta to fulfill, service, and properly account for its products. This Product Manager partners across the business and technology teams to deliver outcomes that balance speed‑to‑market with long‑term flexibility, while always creating value for Delta.

KEY RESPONSIBILITIES

• Serve as product manager for Agile development teams, providing clear outcomes and backlog priorities.

• Translate product vision into actionable, testable technical requirements and acceptance criteria.

• Build and maintain a value-based roadmap that optimizes business impact, delivery timing, and complexity.

• Ensure solutions fit within the broader enterprise ecosystem, with sound upstream and downstream integration.

• Collaborate across Agile teams to identify and manage dependencies.

• Guide delivery to leverage appropriate backend capabilities and achieve intended business outcomes.

• Work cross divisionally with internal partners and third-party consumers to meet end-to-end needs.

• Benefits and Perks to Help You Keep Climbing

Our culture is rooted in a shared dedication to living our values – Care, Integrity, Resilience and Servant Leadership – every day, in everything we do. At Delta, our people are our success. At the heart of what we offer is our focus on Sharing Success with Delta employees. Exploring a career at Delta gives you a chance to see the world while earning great compensation and benefits to help you keep climbing along the way:

• Competitive salary, industry-leading profit sharing program, and performance incentives

• 401(k) with generous company contributions up to 9%

• New hires are eligible for up to 2-weeks of vacation. This is earned for use in the following vacation year (April 1 – March 31)

• In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period

• 10 paid holidays per calendar year

• Birthing parents are eligible for 12-weeks of paid maternity/parental leave

• Non-birthing parents are eligible for 2-weeks of paid parental leave

• Comprehensive health benefits including medical, dental, vision, short/long term disability and life insurance benefits

• Family care assistance through fertility support, surrogacy and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages

• Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health

• Domestic and International space-available flight privileges for employees and eligible family members

• Career development programs to achieve your long-term career goals

• World-wide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint

• Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective and help implement strategies

• Recognition rewards and awards through the platform Unstoppable Together

• Access to over 500 discounts, specialty savings and voluntary benefits through Deltaperks such as car and hotel rentals and auto, home, and pet insurance, legal services, and childcare

• What you need to succeed (minimum qualifications)

• BA/BS or advanced degree in a process/project discipline (e.g., Business Administration, Industrial Engineering).

• 5 to 7 years of demonstrated Product Ownership/ Product Management experience; the most compelling candidates will have experience in airline retail technology, or closely related industries.

• Project management skills combining business acumen and technical fluency.

• Able to clearly understand and communicate a business problem, its impact to customers, and why it is important.

• Road-mapping & prioritization ability: connecting outcomes to OKRs/KPIs; value/effort trade‑offs; dependency orchestration across squads. Backlog management: high-quality epics/features/stories, crisp acceptance criteria, and outcome-based definition of done.

• Stakeholder management: align diverse partners, synthesize input into decisions, and communicate changes clearly

• Proven ability to manage multiple initiatives with limited supervision in a fast-paced environment.

• Results orientation with strong prioritization across competing interests.

• Data-driven decision-making: quantify problems, evaluate trade-offs, and propose solutions.

• Comfortable with navigating through ambiguity to solve challenging problems.

• Timely, accurate, and effective communication skills.

• Demonstrates inclusion of diverse people, thinking, and styles.

• Consistently prioritizes safety and security of self, others, and personal data.

• Is at least 18 years of age and has authorization to work in the United States.

• Possesses a high school diploma, GED, or high school equivalency.

• Embraces diverse people, thinking, and styles.

• Consistently prioritizes safety and security of self, others, and personal data.

• What will give you a competitive edge (preferred qualifications)

• Systems thinking: understands APIs, data flows, upstream/downstream impacts, and non‑functional needs (reliability, security, scalability).

• Data literacy: comfortable querying or partnering for data (SQL basics a plus), building dashboards, and telling a story with metrics.

• Familiarity with airline commercial data/systems (e.g., PNR, Order, Booking, Ticketing) and/or Revenue Management theory.

• Experience in one or more domains: Reservations, Airport Customer Service, eCommerce, Revenue Management, Sales, or IT.

• Prior Agile experience as a Product Manager or Product Owner.

• < Go back

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