About this role
About the Role Zendesk is seeking a proactive and entrepreneurial Senior Product Counsel to support our global AI products and help navigate growth responsibly. You will enable growth and mitigate risk for a technology platform leading the AI transformation, and you will work closely with product managers, engineers, and security teams. Reporting to the Director of Product, Privacy, and IP, you’ll be a trusted leader shaping strategy and customer trust in a fast-moving environment. What You'll Do
- Provide Strategic Guidance: Balance legal expertise with creative problem-solving to deliver risk-calibrated advice to our business leaders. Make decisions quickly and efficiently to advance company goals, without getting sidetracked by low risk issues or bureaucracy.
- Shape AI Strategy & Compliance: Navigate complex issues around building and selling AI software, such as: how to price and sell it; how to comply with an evolving global patchwork of AI safety laws (including building and executing actionable compliance plans); how to comply with longstanding global privacy laws (while collaborating with stellar privacy colleagues); and how to meet customer needs).
- Empower Sales & Marketing: Support AI trust and customer enablement initiatives. Collaborate with Commercial Legal to leverage compliance as a tool to accelerate customer deals.
- Engage with Regulators and Industry Groups: Act as a key liaison with relevant AI regulatory authorities when needed, and collaborate with industry groups to develop regulatory engagement goals and strategy.
- Foster Internal Innovation: Champion AI adoption within the legal department. Apply technology creatively to improve legal review processes, efficiently identify risks, and enable rapid innovation.
- Educate & Communicate: Translate complex legal requirements—for both AI develop