Senior Product Associate - Product Management

Senior Product Associate - Product Management

Overview

BTVK Advisory is a leading advisory firm whose specialized professionals guide clients through an ever-changing business world, helping them win now and anticipate tomorrow. BTVK Advisory, and its affiliated entities, have operations in North America, South America, Europe, Asia, and Australia. Baker Tilly US, LLP, is an independent member of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion.

Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law.

Job Description:

Responsibilities

• Support the management of ChatGPT and Claude product features and enhancements, translating business requirements into user stories and acceptance criteria.
• Manage and execute backlog with US counterparts, coordinating sprint planning, UAT, release activities, and delivery tracking.
• Identify delivery risks and mitigation actions, escalating issues proactively to leadership.
• Support day-to-day operations of ChatGPT and Claude platforms across the enterprise, responding to operational support requests from business users.
• Support in creation and monitoring KPIs and metrics, coordinating issue resolution with engineering teams.
• Review platform configuration for consistency and compliance with organizational standards.
• Serve as a primary point of contact for assigned platforms and manage stakeholders, coordinating with US Product Managers and platform administrators.
• Conduct pr