About this role
About the Role The Senior Process Associate supports fraud review and investigation activities for client accounts, performing hands-on resolution of fraud issues and daily client needs. The role involves reviewing transactions and alerts, analyzing documents, and coordinating cross-functional fraud response to protect clients. What You'll Do
- Review of transactions, prior alerts or investigations, and accounts held by the subject.
- Responsible for hands-on resolution of client fraud issues and daily client needs
- Executing procedures as prescribed; opening reviews for all matters upon which an assessment is performed; determining that an investigation is or is not warranted
- Ensure appropriate collection and analysis of documents to obtain a complete understanding of the fraudulent activity
- Document adequately all findings and conclusions related to the assessment with explanations in narrative form.
- Exhibit judgement on sensitive matters and execute required deliverables
- Coordinate interdepartmental fraud response.
- Provide daily administrative functions for fraud triage and investigations to include obtaining the proper documentation, account monitoring, facilitate opening and closing accounts, managing exceptions, and contacting clients
- Create and submit SAQ’s as needed
- Ensure timely and accurate reporting, and proper disposition to fraud events
- Responsible for building strong working relationships with clients and team members/internal partners
- Execute special projects as needed
- Conduct research and analysis of account activity to assess levels of risk and detec