About this role
Job title: Senior Process Associate Fraud
What You'll Do
- Conduct end-to-end fraud investigations involving transactions, accounts, and customer activity
- Review and analyze suspicious transactions, alerts, and referrals across multiple fraud typologies
- Identify patterns related to payment fraud, identity theft, account takeover, mule activity, social engineering, and card fraud
- Perform deep-dive analysis using internal tools, transaction data, and open-source intelligence
- Document investigations clearly, including findings, rationale, and risk assessment
- Recommend account actions such as restrictions, closures, or escalations
- Escalate high-risk or complex cases to senior stakeholders with well-supported insights
- Support law enforcement requests, audits, and regulatory inquiries when required
- Collaborate with QA, AML, Risk, and Product teams to improve fraud controls