Senior/Principal Administrative Support - Medical Clinic

Senior/Principal Administrative Support - Medical Clinic

Livermore, CA

Job ID: 699276 Apply Now

About Sandia:

Sandia National Laboratories is the nation’s premier science and engineering lab for national security and technology innovation, with teams of specialists focused on cutting-edge work in a broad array of areas. Some of the main reasons we love our jobs:

Challenging work with amazing impact that contributes to security, peace, and freedom worldwide

Extraordinary co-workers

Some of the best tools, equipment, and research facilities in the world

Career advancement and enrichment opportunities

Flexible work arrangements for many positions include 9/80 (work 80 hours every two weeks, with every other Friday off) and 4/10 (work 4 ten-hour days each week) compressed workweeks, part-time work, and telecommuting (a mix of onsite work and working from home)

Generous vacation, strong medical and other benefits, competitive 401k, learning opportunities, relocation assistance and amenities aimed at creating a solid work/life balance*

World-changing technologies. Life-changing careers. Learn more about Sandia at: http://www.sandia.gov

*These benefits vary by job classification.

What Your Job Will Be Like:

We are seeking a Administrative Support Assistant to greet patients visiting the clinic, answer any questions they may have and help them fill out the required forms. Additionally, you will answer phone calls, create appointments, direct calls as required and handle all queries.

On any given day, you may be called on to:

Scan insurance cards into the EHR

Run missing-insurance report and follow up with patients or carrier portals

Scan consent forms

Run missing-consent report and follow up with patients or carrier portals

Process records-release requests

Block or update provider schedules (Outlook and EHR)

Schedule new hire and pre-clearance drug screen

Scan separation forms

Create Quick Guide for Scheduling (phone visits, return-to-work, surveillance programs) with required prompts/questions

Review OP for records release requests

Maintain PT patient list: update discharges and sessions used/remaining

Continually review front desk processes

Review and update audit process (entering all scanned items & audit)

Voicemail change templates

Partner on NEO tours

Submit SDNs for EHW events

Enter PCIIs for worker's comp

Submit and follow up on Pre-authorization requests for prescriptions

Scrub patient charts for medication & allergy reconciliation

Send appointment reminders

Prepare international travel packs

Due to the nature of the work, the selected candidate must be able to work onsite.

Salary Range:

$57,800 - $106,000

*Salary range is estimated, and actual salary will be determined after consideration of the selected candidate's experience and qualifications, and application of any approved geographic salary differential.

Qualifications We Require:

High school diploma plus five or more years of relevant experience; or equivalent combination of education and experience

Experience with common office software (such as Microsoft Office) and/or experience with data entry

Experience in customer service

Experience with scheduling (such as meetings or appointments)

Ability to obtain and maintain a DOE L-level security clearance

Qualifications We Desire:

Associate's or bachelor's degree in relevant field

Scheduling experience in a medical clinic or medical office

Customer service experience in-person and via telephone

Ability to provide empathetic and compassionate support to patients

Strong organizational and planning skills, including problem solving abilities

Basic accounting and math skills

Previous experience with electronic medical records

Familiarity with medical terms and technology

Understanding of law and ethics pertaining to medical practices (HIPPA, Privacy)

Excellent written/verbal communication skills and interpersonal skills

Ability to obtain and maintain DOE Q-level security clearance

About Our Team:

The CA Employee Health and Wellness clinic teams with our New Mexico clinic to provide onsite health services including occupational health care, surveillance programs, immediate/urgent care, consultation and advise on personal health concerns; health promotion programs, employee assistance counseling, physical therapy, and related services. Our goal is to address the five dimensions of well-being Mental, physical, social, occupational, and financial and support a thriving and resilient work force.

Posting Duration:

This posting will be open for application submissions for a minimum of three (3) calendar days, including the 'posting date'. Sandia reserves the right to extend the posting date at any time.

Security Clearance:

Sandia is required by DOE to conduct a pre-employment drug test and background review that includes checks of personal references, credit, law enforcement records, and employment/education verifications. Applicants for employment need to be able to obtain and maintain a DOE L-level security clearance, which requires U.S. citizenship. If you hold more than one citizenship (i.e., of the U.S. and another country), your ability to obtain a security clearance may be impacted.

Applicants offered employment with Sandia are subject to a federal background investigation to meet the requirements for access to classified information or matter if the duties of the position require a DOE security clearance. Substance abuse or illegal drug use, falsification of information, criminal activity, serious misconduct or other indicators of untrustworthiness can cause a clearance to be denied or terminated by the DOE, resulting in the inability to perform the duties assigned and subsequent termination of employment.

EEO:

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status and any other protected class under state or federal law.

NNSA Requirements for MedPEDs:

If you have a Medical Portable Electronic Device (MedPED), such as a pacemaker, defibrillator, drug-releasing pump, hearing aids, or diagnostic equipment and other equipment for measuring, monitoring, and recording body functions such as heartbeat and brain waves, if employed by Sandia National Laboratories you may be required to comply with NNSA security requirements for MedPEDs.

If you have a MedPED and you are selected for an on-site interview at Sandia National Laboratories, there may be additional steps necessary to ensure compliance with NNSA security requirements prior to the interview date.

Position Information:

This Limited Term Employee (LTE) position is a temporary position for one year term, which may be renewed at Sandia's discretion up to a maximum of seven years.

Individuals in LTE positions may bid on regular Sandia positions as internal candidates, and in some cases may be converted to regular career positions during their term if warranted by ongoing operational needs, continuing availability of funds, and satisfactory job performance.

Job ID: 699276

Job Family: BU

Regular/Temporary Position: T

Full/Part-Time Status: F

Apply Now

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Benefits

• Worklife Balance

• Flexible Work Schedules

• Generous Paid Time Off

• Exceptional 401K Savings Plan

• Medical/Dental/Vision Insurance

• Wellness Programs

• On-site Amenities

• Vacation Buy Plan

• Telecommuting Arrangements*

• *with management approval

• Life in California

• Close proximity to first-tier universities, Silicon Valley companies, and other top research laboratories and facilities

• Access to California’s finest public and private schools

• Vineyards

• Beaches

• State Parks

• Sports – Nearby major league franchises

• Art haven

• Proximity to SF Bay Area

• Learn more about Life in Livermore, California

• RESUME / APPLICATION BEST PRACTICES

• At Sandia, recruiters manually review resumes on each job posting instead of using a resume screening software program

• Review the Sandia Resume Writing Best Practices Sheet before beginning your application

• By following the best practices outlined, this ensures that recruiters can accurately determine your qualifications for the position