Senior Practice Assistant - Surgery Scheduling

Site: The General Hospital Corporation

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Join a nationally recognized thoracic surgery team and play a critical role in coordinating exceptional patient care.

We are seeking an experienced Senior Practice Assistant with strong surgical scheduling experience to support a busy Thoracic Surgery practice. This role is ideal for someone who thrives in a fast-paced clinical environment, enjoys coordinating complex patient care, and is committed to delivering an outstanding patient experience.

Qualifications

What You'll Do

• Coordinate and schedule thoracic surgical procedures, pre-operative testing, and post-operative appointments

• Obtain insurance authorizations, referrals, and required documentation for surgical care

• Serve as a key point of contact for patients and families, providing guidance and support throughout the surgical journey

• Manage physician schedules, maintain patient records, and support day-to-day practice operations

• Utilize Epic, Patient Gateway, and other electronic systems to coordinate care and maintain accurate information

• Partner with physicians, nurses, administrative staff, and external providers to ensure seamless care coordination

• Support billing, financial, and insurance-related processes associated with surgical services

• What You'll Bring

• Previous experience in a medical office, specialty practice, or healthcare setting

• Strong surgical scheduling experience and the ability to manage multiple priorities in a busy practice

• Knowledge of insurance authorization, referral, and patient registration processes

• Excellent organizational, communication, and customer service skills

• Ability to work independently while maintaining accuracy, professionalism, and confidentiality

• Experience with Epic or similar electronic medical record systems preferred

• What You'll Bring

• High school diploma or GED required; additional education, secretarial certification, or relevant administrative training preferred. Equivalent combinations of education and experience will be considered.

• 3-5 years of administrative, medical office, or healthcare support experience required.

• Previous experience with surgical scheduling, insurance authorizations, referrals, or specialty practice operations strongly preferred.

• Experience supporting physicians or providers in a fast-paced clinical environment preferred.

• Skills & Competencies

• Advanced proficiency with Microsoft Office applications, electronic scheduling systems, databases, email, and spreadsheets; experience with Epic, including OpTime, and Patient Gateway preferred.

• Strong understanding of healthcare operations, medical terminology, insurance authorization processes, managed care, and patient financial services.

• Exceptional organizational skills with the ability to manage multiple priorities, deadlines, and complex scheduling needs with accuracy and attention to detail.

• Excellent interpersonal, communication, and customer service skills, with a patient-centered approach and the ability to build effective relationships across multidisciplinary teams.

• Ability to work independently, exercise sound judgment, maintain confidentiality, and resolve issues in a professional manner.

• Demonstrated ability to coordinate complex surgical cases while ensuring a seamless experience for patients, families, physicians, and clinical staff.

• Knowledge of applicable healthcare regulations, including HIPAA, Joint Commission standards, and hospital policies and procedures.

• Commitment to providing high-quality service and contributing to a collaborative, team-oriented environment.

• Additional Job Details (if applicable)

• Remote Type

• Hybrid

• Work Location

• 273 Charles Street

• Scheduled Weekly Hours

• 40

• Employee Type

• Regular

• Work Shift

• Day (United States of America)

• Pay Range

• $19.37 - $27.71/Hourly

• Grade

• 4

• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

EEO Statement:

• 1200 The General Hospital Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources.

• Mass General Brigham Competency Framework

• At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.