Senior PI Customer Site Manager

Alstom

PURPOSE OF THE JOB

• Manage one or several Product Introduction (PI) Customer Site teams performing Warranty Implementation activities (troubleshooting, failure diagnosis, fleet check, field modification, warehousing, etc…).
• Ensure application of Environment Health & Safety (EHS) rules on customer site for activities under Alstom responsibility.
• Manage Commissioning execution.

MAIN RESPONSIBILITIES

Key accountabilities:

• Deploy, manage and enforces the application of Alstom & customer EHS + security rules and relevant PI processes on customer site
• Manage PI Customer Site team and its workload, ensure availability of necessary/qualified competencies of its team, planning/coordinating/being technical and administrative support for the employees
• Ensure contribution to Reliability Growth and Return of Experience (REX) through proper input of Defect/Failure management system, coordinating and collaborating with PI interface teams, regular reporting
• Ensure fleet availability according to contractual commitments, responsible to restore availability
• Ensure execution of PI scope of activities at customer site including Commissioning and Validation support (if required)
• Ensures update of the as maintained configuration of product in the field until the end of warranty
• Supervise local consignment / warranty stock availability
• Provide REX of the Warranty period to the organization trough PI "frame"
• Manage the relationship with customer depot management and maintainer
• Coordinate fleet check activities
• Identify/Support Project management & Services for Upsell opportunities versus customer needs
• Manages suitability of tools at the field sites
• In addition for Senior PI Customer Site Manager: Coordinate train visual inspection and recoupling at train reception (arrival)

Performance measurements:

• Zero Deviation (EHS)

• Achievement of contractual availability (milestone) targets

• Containment and solution of K1S/K2/K3 issues on time

• Workload management

• Customer Site PI Implementation audit results (internal and external)

• Customer satisfaction survey result regarding PI Implementation scope

• MAIN REQUIRED COMPETENCES

• Educational Requirements

Mandatory:

• Certified Technician or Graduate in technical area
• Internal EHS training

Desirable:

• English

Experience

Mandatory:

• Several years of technical experience, mechanical or electrical / electronics, Troubleshooting (>1 0 years for Senior position)
• Field Experience
• Project Execution (techn