Senior People Operations Partner (LATAM)

We’re hiring a Senior People Operations Partner to provide advanced operational HR leadership as we expand our global HR operating model across Latin America. This is an exciting, high‑impact opportunity based in Mexico, supporting rapid growth across Mexico, Brazil, Argentina, Colombia, Chile, and Peru.

The Senior People Operations Partner provides advanced operational HR leadership across multiple countries or complex jurisdictions within the global HR operating model. The role supports high-complexity employee relations matters, organizational change, country expansion activity, and employee representative or works council processes where applicable.

Acting as a senior operational HR expert, the role partners closely with HRBPs, Legal, Payroll, business leadership, and Global People Services to ensure compliant, scalable, and effective HR operational delivery across regions.

The Senior People Operations Partner also plays a key role in operational governance, transformation initiatives, mentoring and driving consistency across the People Operations model.

Main Duties & Responsibilities:

Multi-Country Operational HR Leadership

• Provide advanced operational HR support across multiple countries or complex jurisdictions
• Lead operational delivery of organizational changes, restructures, transfers, integrations, and workforce transitions
• Support operational readiness and implementation of country expansions and new market entry activity
• Ensure operational consistency while balancing local legislative and cultural requirements

Complex Employee Relations & Legislative Support

• Lead or support complex employee relations matters including investigations, grievances, disciplinary matters, restructures, and sensitive exits
• Partner with Legal and HR leadership on high-risk or legally sensitive operational matters
• Support Works Councils, CSEs, or employee representative processes where applicable
• Ensure operational compliance with local labor laws, consultation obligations, collective agreements, and statutory requirements

Operational Governance & Escalation

• Act as a senior escalation point for complex operational HR matters requiring advanced judgement
• Drive operational governance, consistency, and best practice across supported countries
• Support development of operational frameworks, SOPs, and escalation models
• Provide coaching and guidance to Global People Services team members

Strategic Operational Partnership

• Partner with HRBPs and business leaders to operationalize workforce and organizational changes
• Provide operational input into workforce planning, transformation, and business change initiatives
• Support implementation of HR operating model improvements and operational transformation initiatives

Continuous Improvement & Transformation

• Lead operational improvement initiatives across regions or functions
• Support implementation of HR technology, automation and scalable operational processes
• Identify operational trends, risks and process improvement opportunities
• Contribute to broader HR transformation and governance initiatives

Education and Experience

Minimum Education & Experience:

• Degree in Human Resources, Business Administration or related field preferred
• Advanced multi-country or regional HR operational experience required
• Professional working proficiency in English

Preferred Education & Experience (optional):

• Professional HR qualification (e.g. CIPD, SHRM, HRCI or equivalent) desirable

Knowledge, Skills, and Competencies

• Significant HR generalist and operational HR experience across multiple countries or regions
• Strong experience managing complex employee relations and legislative matters
• Experience supporting Works Councils, CSEs, or employee consultation processes preferred
• Experience supporting organizational change, transformation, or country expansion activity
• Strong operational judgement and risk assessment capability
• Excellent stakeholder management and influencing skills
• Ability to coach and guide operational HR team members
• Strong organizational and project coordination capability

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