Senior Payroll Analyst

Role Overview

Lead a high-impact payroll project as the SME bridge between client and BPO, resolving issues, managing risks, and keeping stakeholders aligned.

Key Responsibilities

• Act as a primary operational interface between the client and the payroll/BPO provider.

• Provide Payroll SME support, helping stakeholders understand payroll processes, requirements, dependencies, and operational impacts.

• Coordinate payroll-related activities, deliverables, timelines, and follow-ups across internal and external teams.

• Support project planning and execution, ensuring key actions, dependencies, risks, and open items are properly tracked.

• Facilitate meetings between the client, payroll provider, HR, Finance, and other relevant stakeholders.

• Translate business and payroll requirements into clear actions for the appropriate teams.

• Review payroll processes and workflows to identify gaps, inconsistencies, risks, or opportunities for improvement.

• Support investigation and resolution of payroll-related issues, coordinating with the appropriate subject-matter experts and service provider teams.

• Monitor service delivery and escalate potential risks, delays, or recurring issues when necessary.

• Support process documentation, requirements gathering, status reporting, and action tracking.

• Provide recommendations based on payroll best practices and operational experience.

• Help maintain alignment between business expectations and the payroll provider's scope and capabilities.

• Required Experience

• 5+ years of experience in Payroll, Payroll Operations, HR Operations, or related functions.

• Strong hands-on understanding of end-to-end payroll processes.

• Experience working with third-party payroll providers, BPOs, or outsourced payroll models.

• Demonstrated experience coordinating activities across multiple stakeholders.

• Ability to operate as a Payroll SME while maintaining a project-oriented perspective.

• Experience supporting payroll projects, implementations, transitions, process improvements, or provider management is highly desirable.

• Strong analytical and problem-solving skills.

• Ability to identify risks, dependencies, and process gaps and drive them toward resolution.

• Strong documentation, organization, and follow-up capabilities.

• Comfortable working independently in a freelance/project-based environment.

• Communication & Stakeholder Management

• Full professional English proficiency is required.

• Strong verbal and written communication skills.

• Ability to communicate effectively with both operational and management-level stakeholders.

• Comfortable facilitating meetings and working directly with clients and external service providers.

• Able to translate complex payroll topics into clear business language.

• Ideal Profile

• We are looking for someone who is more than a Payroll Analyst, but not necessarily a pure Payroll Consultant or Project Manager.

The ideal candidate brings a combination of:

• Payroll SME expertise + Stakeholder Management + Project Coordination + BPO/Provider Management

• This person should be comfortable becoming the bridge between the client and the payroll provider, understanding the payroll details while keeping activities, decisions, risks, and deliverables moving forward.

• Engagement Details

• Contract: Freelance / Independent Contractor

• Initial duration: 3 months

• Extension: Potential extension based on project needs and performance

• Language: English – Full Professional Proficiency

• Client

• Engineering

• Locations

• Mexico, Colombia

• Estado remoto

• Completamente remoto

• We help our clients enhance their talent attraction capacities, especially in technological profiles.

• We constantly innovate and actively seek to find the best solutions for clients and professionals. We understand the needs of our customers and aim to be the industry specialists.

• Fundada en 2016

• Compañeros 24

• Engineering

• Mexico, Colombia

• Completamente remoto

• Lead a high-impact payroll project as the SME bridge between client and BPO, resolving issues, managing risks, and keeping stakeholders aligned.