Senior Patient Access Representative

Senior Patient Access Representative

Site: The Brigham and Women's Hospital, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

What You’ll Do

• Help create a smooth, welcoming experience for new patients from their very first interaction. You’ll be a key connection between patients, referring offices, and care teams, helping coordinate the details that get each patient’s care journey started.
• Guide new patients through the intake and scheduling process.
• Coordinate consultations with patients, referring offices, and providers.
• Serve as a go-to contact for new patients and referring offices.
• Gather and organize insurance information, medical records, referrals, images, and patient details.
• Schedule appointments based on diagnosis, urgency, and provider availability.
• Connect care teams by communicating new consultations to the appropriate departments.
• Respond to patients and referring offices promptly and professionally.
• Coordinate transportation through Care Van services when needed.
• Maintain accurate information using electronic health records and other systems.
• Keep the intake process moving by using technology and resources efficiently.

Qualifications

• What You’ll Bring

• You’re an organized, detail-oriented professional who enjoys keeping things moving and creating a smooth experience for patients and care teams.

• High school diploma or equivalent required

• Bachelor’s degree in a related field preferred

• 3–5 years of scheduling experience in an administrative medical office setting

• Strong communication and organizational skills

• Ability to manage multiple priorities at once

• Excellent attention to detail

• Strong problem-solving skills

• Effective time management skills

• Additional Job Details (if applicable)

• Why Join Mass General Brigham?

• Join a world-renowned healthcare system recognized for excellence in patient care and innovation.

• Grow your career through professional development and advancement opportunities.

• Enjoy comprehensive benefits including competitive pay, health coverage, retirement plans, and paid time off.

• Remote Type

• Hybrid

• Work Location

• 801 Massachusetts Avenue

• Scheduled Weekly Hours

• 40

• Employee Type

• Regular

• Work Shift

• Day (United States of America)

• Pay Range

• $22.22 - $31.71/Hourly

• Grade

• 4

• At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

• Mass General Brigham Competency Framework

• At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.