About this role
Senior Order Management Specialist with Spanish
We are looking for an experienced Senior Order Management Specialist with Spanish to join our Order Management Team in Łódź. In this role, you will be responsible for managing the end-to-end order fulfilment process, ensuring timely deliveries and high-quality customer service. You will act as a key point of contact for Spanish-speaking customers, collaborating closely with internal teams and external partners to resolve issues, ensure smooth operations, and continuously improve order management processes.
What will you be doing?
- Coordinate all aspects of the order management process, including transport and customs.
- Delivery and shipment creation.
- Conduct timely communication upon the inquiries from internal/external customers, and also with warehouse, production, forwarders, customers and sales.
- Represent Clariant to customers in a professional manner at all times.
- Assisting customers in solving problems and incidents, take care of complaints, give feedback, and updates to Customer.
- Being two-way communication channel between Customer and Organization
- Correction and completion of the Sales documents.
- Support improvement and automation projects.
What are we looking for?
- Bachelor's degree in Business, Logistics or other relevant field.
- Min 3 years of experience in Customer Service Desk or Logistics, Export or Supply Chain area.
- Knowledge of SAP SD module.
- Excel, Word and Outlook - working competency.
- Logical thinking and multitasking mindset.
- Pro-active customer approach and highly developed interpersonal skills.
- Creativity and open-minded approach.
- Teamwork spirit.
- Language skills:
- Internal corporate language: English B2 level required.
- Working with customers: Spanish (C1)
What’s in it for you?
- Compensation Structure Components: base salary determined individually based on experience, skills, and role alignment; performance related 10% yearly bonus; language bonuses (800/1 000 PLN gross depending on the number of foreign languages spoken).
- Benefits: internal and external trainings, language courses, sport card (Multisport), private health care (Medicover), additional life insurance, corrective eyeglasses refund, discount card for the restaurants.
- Relocation package adjusted to your current location.
- Working environment: hybrid work model at the Monopolis complex in Lodz (wheelchair accessible workplace).
- Social culture: integrational team events, broad range of initiatives provided by Social Team, possibility to participate in the charity activities.
- A rewarding challenge to develop your skills and career in a professional environment as part of an enthusiastic team dedicated to delivering top-class services