About this role

Senior Officer Subject Matter Expert

Job Description

Job Purpose

To act as the functional expert for Accounts Receivable operations, ensuring process excellence, compliance, operational efficiency, and continuous improvement across AR activities. The SME serves as the first level of escalation, supports governance activities, drives process improvements, and provides guidance and training to team members.

Key Responsibilities

1. Process Expertise & Operations
Act as the Subject Matter Expert for end-to-end AR processes.
Support daily operations across:
Cash Application
Collections
Customer Master Maintenance
Dispute Management
Customer Reconciliations
Month-End Closing Activities
Handle complex transactions and process exceptions.
Ensure process activities are completed within agreed SLAs.
1. Governance & Compliance
Ensure adherence to SOPs, process controls, and company policies.
Support internal and external audit requirements.
Monitor process risks and initiate corrective actions.
Identify control gaps and recommend process improvements.
1. Stakeholder Management
Act as the primary contact for operational escalations.
Coordinate with Business, Sales, Customer Service, Treasury, and Finance teams.
Conduct regular reviews with stakeholders to address outstanding issues.
Ensure timely resolution of customer disputes and aged receivables.
1. Reporting & Performance Management
Monitor and report key AR metrics including:
DSO (Days Sales Outstanding)
Aging Analysis
Collection Effectiveness Index (CEI)
Cash Application Accuracy
Productivity
SLA Adherence
Analyze performance trends and provide actionable insights.
Prepare governance reports and management presentations.
1. Training & Knowledge Management
Conduct process training and knowledge transfer sessions.
Support onboarding and cross-training initiatives.
Maintain and update SOPs, process documents, and work instructions.
Mentor Process Associates and support skill development.
1. Continuous Improvement
Identify automation and standardization opportunities.
Participate in transformation and process migration projects.
Drive Lean and Continuous Improvement initiatives.
Support business continuity and backup planning activities.

Required Skills

Functional Skills
Strong understanding of Accounts Receivable processes.
Expertise in Collections, Cash Application, Reconciliation, and Dispute Resolution.
Knowledge of SAP/ERP systems.
Strong understanding of financial controls and compliance requirements.
Technical Skills
Advanced MS Excel skills.
Experience in workflow and ticketing tools is an advantage.
Behavioral Skills
Strong analytical and problem-solving capability.
Excellent communication and stakeholder management skills.
Ability to manage priorities under tight deadlines.
Strong coaching and mentoring mindset.

Qualifications

Bachelor's Degree in Commerce, Finance, Accounting, or Business Administration.
MBA/Professional Finance Qualification preferred.

Experience

4 to 8 years of experience in Accounts Receivable / Finance Operations.
Minimum 1 to 2 years of experience handling SME, Senior Analyst, or Process Expert responsibilities.
Job Family
Finance & Control
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Renault Group has been reinventing mobility for over 120 years with its brands Renault, Dacia and Alpine. Join a company in transformation, where your impact matters and success is built together. Be Where it All Happens.
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