Senior NOC Engineer

About the Role Valce Talent Solutions is seeking a senior NOC/Telecom engineer to join our team in Guadalajara with fully remote work to support OEM/Tier 1 mobile service provider networks. What You'll Do

• Lead and manage a team of 50+ engineers in NOC operations.
• Interface with customers in a B2B environment; present NOC performance and drive improvements.
• Diagnose and resolve customer technical/process queries; manage customer escalations.
• Develop and execute actions to achieve SLAs and improve service quality.
• Work with transmission technologies (TX-SDH, DWDM, OTN) and provisioning/optimization of transmission circuits.
• Oversee fault management of transmission and understand mobile backhaul networks (MPLS, Ethernet).
• Collaborate with vendors for NMS/EMS platforms (Huawei, Alcatel, Adva, Ericsson, Nokia).
• Maintain strong understanding of telecom domain 2G/3G/LTE/5G and change/problem management. What We're Looking For
• 12-15 years of experience with OEM or Tier 1 mobile service providers in a network operation centre.
• 4-5 years of experience in a customer-facing role presenting NOC performance.
• 4-5 years of experience managing a team of 50+ engineers.
• Strong knowledge to handle customer technical/process queries; capable of managing customer escalations.
• Experience in a B2B customer environment and its processes.
• Deep understanding of telecom domains 2G/3G/LTE/5G.
• Hands-on experience with TX-SDH, DWDM, OTN network & operations.
• Experience managing fault management of transmission.
• Basic understanding of mobile backhaul networks on MPLS, Ethernet.
• Experience diagnosing problems with customers and driving toward resolution.
• Experience working with vendor platforms NMS/EMS such as Huawei, Alcatel, Adva, Ericsson, Nokia.
• Must have experience in transmission circuit provisioning and optimization.
• Self-motivated and calm under customer escalations.
• Ability to develop and execute improvement actions to achieve SLAs.
• Strong knowledge of change and problem management.