About this role
Senior Murex Technical Support Engineer
Project description Support and maintain the Murex platform for a leading banking client, providing application and production support for Murex-based systems in a UK shift environment. The role will focus on monitoring the platform, troubleshooting incidents, supporting batch and end-of-day processes, and ensuring timely resolution of production issues in coordination with business and technical teams.
Responsibilities
- Provide L2 production/application support for the Murex platform and associated applications.
- Monitor Murex services, interfaces, batch jobs, and scheduled processes to identify and resolve issues.
- Analyse production incidents, perform initial troubleshooting, identify root causes, and coordinate with development/vendor teams where required.
- Support EOD/BOJ processes, batch failures, data issues, and application/interface problems.
- Investigate issues using application logs, Unix/Linux commands, SQL queries, and monitoring tools.
- Manage incidents, service requests, and problems in accordance with defined support processes and SLAs.
- Perform routine operational activities, health checks, and production validation after deployments or system changes.
- Coordinate with business users, infrastructure teams, development teams, and Murex/vendor teams for issue resolution.
- Prepare and maintain support documentation, incident reports, and knowledge articles.
- Participate in release, deployment, and production support activities, including occasional out-of-hours support as required.
Skills
-
Must have
-
8+ years of experience in application/production support, preferably in Murex environments.
-
Hands-on experience supporting Murex applications/platform in a production environment.
-
Good understanding of Murex technical/application support and incident troubleshooting.
-
Strong Unix/Linux skills, including log analysis and basic shell commands/scripts.
-
Good working knowledge of SQL for data validation and troubleshooting.
-
Experience with batch monitoring, job scheduling, EOD/BOJ processes, and production operations.
-
Experience in incident, problem, and change management in a structured support environment.
-
Strong analytical and troubleshooting skills with the ability to investigate production issues independently.
-
Good communication and stakeholder-management skills.
-
Willingness to work in a UK shift / UK business hours environment.
-
Nice to have
-
Experience with specific Murex modules such as Front Office, Risk, Back Office, or Accounting.
-
Knowledge of MxML/XML interfaces, Murex workflows, and integration points.
-
Experience with Murex batch framework and scheduling/monitoring tools.
-
Exposure to shell scripting/automation for support activities.
-
Knowledge of financial markets, trading, securities, derivatives, or banking operations.
-
Experience working with ITIL-based support processes and tools such as ServiceNow.
-
Previous experience supporting Murex for a tier-1 bank or large financial institution.
-
Exposure to application deployment, release management, and production implementation activities.
-
Languages
-
English: B2 Upper Intermediate
-
Seniority
-
Senior
-
Bengaluru, India