About this role
Essential Functions
- Manage Meetings Management Technology & Platform Support Serve as system administrator for meeting related SaaS tools; ensure accurate configuration; and troubleshoot backend or ‑user experience‑ issues. Manages training, user access, data storage & obfuscation process. Implements meeting technology roadmap, integrations and platform strategy. (15%)
- Registration Websites & Lead Attendee Management Processes Oversee standard templates, attendee data workflows, reporting, system configuration, credit c‑ard processing, and meeting communication processes. (15%)
- Design and Optimize Attendee Experience Build and maintain meeting-level registration sites and mobile apps. Create on-brand, intuitive registration pages and attendee touchpoints; ensure clear navigation, strong user flow, and alignment with meeting goals while advising stakeholders on best practices. (50%)
- Manage Supplier & Technology Provider Relationships Partner with technology vendors to support platform needs, resolve issues, escalate enhancements, evaluate new capabilities, and ensure services align with organizational requirements. (10%)
- Drive Innovation, Continuous Improvement & Cross Functional‑ Support Research and integrate new meeting technologies; analyze trends and performance metrics; recommend process improvements; and provide high-quality support to internal partners and travelers across communication channels. leads standardization across business units, mentors others, and partners closely with IT/Security/Procurement. (10%)
Experience/Qualifications
- Minimum Degree Required: Bachelor's Degree
- Certificate(s) or License(s): CMP Preferred, Cvent Certification (Event Management/Administrator strongly preferred)
- Years of experience: 7 – 10 years in meetings/events technology, registration platforms, or marketing/event operations (e.g., Cvent, Groupize, etc.)
- Bonus: Project management or Agile/Scrum familiarity.
- Driver\u2019s License Required
KNOWLEDGE, SKILLS, AND ABILITY:
- Knowledge and understanding of GBTA’s Strategic Meetings Management components and maturity index.
- Knowledge and understanding of EIC’s Accepted Practices Guidelines for meeting planning (or similar).
- Demonstrated ownership of system administration for event-related SaaS tools (permissions, SSO/SAML, basic API testing or iPaaS tools, templates, data fields, integrations).
- Hands-on experience building registration websites and mobile apps (basic → advanced configurations such as: Credit-card processing flows, payment gateways, refund/reconciliation basics, PCI awareness)
- QA & UAT: Checklists, link testing, cross-browser/device tests, accessibility basics (WCAG), and mobile responsiveness.
- Exposure to accessibility, translation/localization, and global data privacy requirements
- Proven attendee data and reporting expertise (data mapping, deduping, payment flows, PCI awareness, exports to CRM/finance).
- Basic design sensibilities: brand adherence, content hierarchy, microcopy, UX
- Prior vendor/technology provider management: troubleshooting, SLAs, roadmaps, renewals in partnership with Procurement/IT.
- Track record of process improvement and change management (documenting SOPs, versioning templates, standardizing QA).
- Professional presence to engage with executive level stakeholders
- Demonstrated experience managing multiple simultaneous projects involving cross-functional teams within budgetary and schedule constraints.
- Strong interpersonal, customer service and communication skills to navigate organizational dynamics effectively.
- Demonstrates integrity and courage to lead problem-solving with vision and purpose.
- Self-motivated and able to work with limited, remote supervision.
- Demonstrated work ethic, integrity and professional conduct.
- Proficient in Microsoft Office for planning and presentation needs.
- Basic design sensibilities: brand adherence, content hierarchy, microcopy
TRAVEL REQUIREMENTS:
- Travel (10%) may be required
PHYSICAL REQUIREMENTS:
- Some evening and weekends may be required
- Limited physical effort is required
- Limited exposure to physical risks
The starting rate is $75,000 to $84,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.
ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.