Senior Marketplace Strategy & Operations Manager

Job title: Senior Marketplace Strategy & Operations Manager

About the Role As a Senior Marketplace Strategy & Operations Manager, you will lead and optimize the day-to-day management of our brand partners' marketplace listings and operational workflows across major e-commerce platforms to drive accuracy, efficiency, and ROI. You will also mentor a team, partner with clients, and collaborate with internal teams to ensure seamless execution.

What You'll Do

• Lead and develop a team of operations professionals, guiding and providing strategic direction to ensure the team meets its goals and delivers outstanding service.
• Attend client meetings as the subject matter expert for Commerce Operations.
• Be responsible for the creation and upload of new product listings on Marketplaces such as Amazon Seller, Amazon Vendor, and Walmart Seller.
• Provide subject matter expertise on content optimization to brand partners and cross-functional teams, helping to maintain best in class content execution.
• Assess existing processes and create SOPs for greater speed/efficiency or training opportunities for other team members.
• Drive meticulous attention to detail in product metadata management, ensuring accurate and timely upload of images and videos, both manually and via file-feeds.
• Support the execution and tracking of promotional activities and deals, ensuring accurate implementation and performance monitoring to maximize ROI.
• Take ownership of troubleshooting and case management, diligently managing support cases and tickets related to listing issues, shipment delays, and other marketplace-related problems.
• Collaborate closely with the Account Management team to create and manage brand partner shipments, ensuring compliance and accuracy in all shipment details.
• Maintain open and transparent communication with internal Mindgruve teams, providing accurate and up-to-date information.
• Demonstrate flexibility and adaptability, supporting other tasks and projects as needed.

What We're Looking For

• Experience leading marketplace operations within ecommerce, with hands-on work on platforms like Amazon Seller, Amazon Vendor, and Walmart Seller.
• Strong content optimization expertise and ability to guide brand partners on best-in-class content execution.
• Proven ability to assess processes and create SOPs, driving speed and efficiency.
• Excellent attention to detail in product metadata management, including images and videos.
• Track record of executing and monitoring promotions/deals to maximize ROI.
• Strong troubleshooting and case-management skills, with ability to resolve listing and shipment issues.
• Collaborative mindset with Account Management and cross-functional teams.
• Effective communication skills and ability to manage client relationships in a fast-paced environment.
• Adaptability to balance multiple tasks and projects.