About this role
About the Role Senior Manager, VOC Advanced Analytics will oversee Hyundai's customer experience strategy and voice of customer analytics across the organization. The role partners with CX Strategy & Integration, Customer Care, Retail Experience & Training, and Quality & Service Engineering to drive improvements in customer experience, retail processes, training, product quality, and service engineering. What You'll Do
- Lead VOC Advanced Analytics initiatives to improve customer experience and service quality across Hyundai's customer care and after-sales operations.
- Collaborate with CX Strategy & Integration, Dealer Technical Operations, Retail Experience & Training, and Quality & Service Engineering to translate insights into actionable programs.
- Develop dashboards, predictive models, and data pipelines to measure customer satisfaction, repair activity, and dealer performance.
- Communicate findings to executive stakeholders and influence strategic decisions. What We're Looking For
- Experience in customer experience, VOC programs, and analytics; strong analytical and problem-solving skills.
- Proficiency in SQL, Python/R, and data visualization tools (e.g., Tableau, Power BI).
- Ability to partner with multiple internal teams and drive data-driven decisions.
- Knowledge of automotive or after-sales domain is a plus.