About this role
About the Role The Senior Manager Systems Support Analysis provides strategic oversight and operational leadership of Incident Management and regulatory compliance activities. You will ensure timely, secure resolution of incidents by mobilizing resources and communicating with senior stakeholders, while guiding day-to-day technology support operations and service delivery across platforms. What You'll Do
- Lead a team of high-performance Business Analyst and Business Support Associates, mentoring and supporting staff (6-7), ensuring readiness and performance.
- Define and drive the team’s technology vision and an executable roadmap for applications.
- Act as the primary escalation point for complex issues and approve critical resource decisions, including time-off requests and scheduling.
- Drive process improvements and support changes across systems, technology, and operations.
- Represent the team in critical forums and contribute insights that influence business strategy and operational priorities.
- Promote diversity and inclusion by cultivating a collaborative, multicultural environment across global teams, including Scotiatech and cross-border support functions.
- Lead end-to-end Incident Management, ensuring thorough documentation, stakeholder updates, and continuous improvement through service quality. What We're Looking For
- Experience leading incident management and regulatory compliance programs.
- Ability to mentor teams of analysts and support staff (6-7).
- Strong communication and stakeholder management skills.
- Experience with ServiceNow ticket management, triage, queue monitoring, and troubleshooting.
- Ability to define technology vision and roadmaps, drive process improvements, and manage changes across systems.
- Commitment to diversity and inclusion and ability to work across global teams. Nice to Have
- Experience within Scotiatech or cross-border support functions. Compensation & Benefits
- Not specified.